Business Analyst - Harrisburg

Requirements:

• At least 4 years of IT industry experience in business analysis, end-user support, technical customer service, or stakeholder onboarding.
• At least 2 years of customer service and/or end-user support experience.
• At least 2 years of Microsoft Office experience, with strong proficiency in its applications.
• Familiarity with web portal troubleshooting, Single Sign-On (SSO) workflows, and basic account provisioning.
• Excellent written and verbal communication skills, including experience providing technical guidance to professional audiences.
• Strong analytical and problem-solving skills, including the ability to assess user issues, document workflows, and explain technical steps to non-technical stakeholders.

Responsibilities:

• Reach out to healthcare facilities, administrators, and clinical staff to understand existing reporting workflows and encourage adoption of electronic reporting.
• Help external users create SSO accounts, recover credentials, reset passwords, and resolve account-linking issues.
• Assess facility readiness, review usage metrics, and recommend workflows for integrating electronic reporting.
• Identify and document system defects and workflow bottlenecks, escalating them to technical leads and quality assurance teams.
• Help external users navigate the system and direct them to relevant training materials and operational resources.
• Prepare structured weekly status reports and maintain project tracking records.

Technologies:

• Support
• Web

More

We are seeking a Business Analyst / Adoption Specialist for an initiative supporting healthcare providers and facility administrators as they adopt electronic reporting. This is a remote, long-term contract based in Harrisburg, Pennsylvania, with a rate of $25.88 per hour and an expected duration of 9 months and 27 days. The schedule is Monday through Friday, 40 hours per week, with occasional travel to Harrisburg for monthly meetings or training. One position is available, with a deadline of September 8, 2026.

last updated 43 week of 2026