Customer Service Representative

Job Responsibilities:

• Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• All your information will be kept confidential according to EEO guidelines.
• Veritas Technologies empowers businesses of all sizes to discover the truth in information—their most important digital asset. Ninety-four percent of Fortune 100 companies rely on Veritas today.
• Veritas enables organizations to harness the power of their information, with solutions designed to serve the world’s largest and most complex heterogeneous environments.
• Get industry-leading solutions that cover all platforms with backup and recovery, business continuity, software-defined storage, and information governance.
• Originally posted on Himalayas