Epic Senior Systems Analyst - Radiant/Cupid

Requirements:

• We require a bachelors degree in computer science, information technology, healthcare administration, or a related field.
• We require 5–7 years of experience in system analysis and support within a healthcare environment, or 10+ years of equivalent experience in lieu of a degree.
• We require experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT settings.
• We require strong skills in requirements gathering, workflow design, and testing.
• We require familiarity with ITIL, change control, SDLC practices, system governance, and waterfall or agile project methodologies.
• We require the ability to communicate effectively with clinical and operational stakeholders, managed service providers, and to produce clear documentation.
• We require a proven record of managing complex projects and leading cross-functional teams.
• For the application training focus, we require Epic Training Environment Build certification and 3+ years of experience.
• For the application training focus, we require two Epic Application Principal Trainer certifications.
• For the application build focus, we prefer current Epic certification or proficiency in one or more relevant modules such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity.
• For the application build focus, we prefer 3+ years of Epic build and configuration experience.
• For the application build focus, we prefer previous leadership or supervisory experience.
• For the application build focus, we prefer experience with system integration, HL7, FHIR, and interface testing.
• For the application build focus, we prefer exposure to SQL, Clarity, Caboodle, SlicerDicer, or reporting tools such as Radar and Reporting Workbench.
• For the application build focus, we prefer prior experience in patient access, billing, coding, finance, or clinical operations relevant to the module.
• We prefer ITIL Foundation certification.
• We prefer certifications in one or more Epic applications.
• We prefer experience in a large healthcare system or hospital setting.
• We prefer experience with other healthcare applications and systems.
• We prefer knowledge of healthcare regulations and compliance standards.
• We prefer familiarity with cloud platforms such as AWS or Azure.
• We prefer experience with business intelligence and analytics tools.
• We prefer a masters degree or higher in a related field.

Responsibilities:

• We partner with stakeholders to gather and refine requirements, map current-state workflows, and design Epic builds aligned to operational goals and policy.
• We create and maintain specifications, decision logs, and design documentation to support traceability and change control.
• We conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory updates, or new initiatives.
• We manage smaller projects related to system implementations and upgrades.
• We apply project management approaches such as waterfall and agile and help lead project teams through the chosen methodology.
• We develop and maintain documentation for system configurations and processes.
• We mentor junior analysts and share guidance on best practices.
• We configure records, master files, and tools such as profiles, rules, security classes, and workflows based on approved designs.
• We maintain environment consistency and follow change management and build naming standards.
• We build and execute unit, integrated, and UAT test plans, track defects, and document test evidence.
• We validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades.
• We coordinate release management, environment migrations, and downtime procedures for upgrades and patches.
• We provide go-live and post-go-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
• We manage service requests and incidents promptly and meet service-level expectations through triage and root-cause analysis.
• We deliver advanced support for Epic, Workday, Kronos, and other applications and collaborate with IT and clinical teams across the broader application portfolio.
• We work with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• We partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• We help ensure data integrity and consistent metric definitions across modules and stakeholders.
• We support regulatory readiness, audit activities, and policy alignment for standards such as CMS and Joint Commission.
• We embed privacy and security controls, including sensitive record handling and audit trails.
• We contribute to ITIL-aligned incident, problem, change, and configuration management processes.
• We design and deliver customized training programs aligned with organizational strategy and operational goals.
• We oversee the maintenance, enhancement, and governance of the CareConnect curriculum.
• We ensure curriculum accuracy, consistency, and alignment with organizational priorities.
• We incorporate learner and stakeholder feedback into ongoing curriculum improvements.
• We oversee the build, maintenance, and readiness of training environments.
• We communicate system releases and upgrades clearly and on time.
• We manage training-related requests and incidents professionally and efficiently.
• We evaluate, prioritize, assign, and resolve requests within established service expectations.
• We document incidents and resolutions to support a comprehensive knowledge base.
• We collaborate with IT and operational partners to identify trends and implement preventative improvements.
• We refine support processes to improve service quality and user experience.

Technologies:

• AWS
• Azure
• Business Intelligence
• Cloud
• CMS
• HL7
• Support
• ITIL
• SQL
• Security
• AI
• Incident Management

More

We are OhioHealth, a healthcare organization that describes itself as more than a health system and as a belief system. We are committed to helping people uncover their own power to be healthy, and we value wellness, learning, growth, and achievement in both our careers and communities. This Senior Systems Analyst Epic role sits in our IT Imaging department, works a day shift, and is scheduled for 40 hours per week. We also note that positions marked as remote are only eligible for work from Ohio, and we maintain equal employment opportunity in line with applicable laws and regulations.

last updated 43 week of 2026