Help Desk Engineer

Requirements:

• Proven background in technical support or help desk work, with a strong service mindset
• Proficiency with Microsoft Office and ticketing/help desk systems for tracking and documentation
• Strong grasp of networking fundamentals, including TCP/IP, LAN/WAN, DNS, VPNs, firewalls, and troubleshooting methods
• Hands-on experience supporting Windows, including Windows Server, macOS, and Linux environments
• Ability to diagnose hardware issues involving peripherals, mobile devices, and computer equipment
• Familiarity with Active Directory administration and infrastructure elements such as GPOs and network security protocols
• Excellent communication skills to translate technical issues for non-technical users
• Strong analytical ability to identify and resolve root causes accurately and efficiently

Responsibilities:

• Respond quickly to help desk inquiries and manage support tickets through the ticketing system
• Diagnose and resolve hardware problems involving computers, laptops, mobile devices, printers, and related equipment
• Provide technical support for Windows, macOS, and Linux operating systems
• Assist users with software troubleshooting across multiple applications and platforms
• Investigate and fix network connectivity issues involving LAN, VPN, DNS, TCP/IP, firewalls, and network administration tools
• Administer Active Directory accounts, including user setup, permissions, and GPO configuration
• Support device management tasks such as operating system updates, hardware swaps, and peripheral setup

Technologies:

• Active Directory
• Hardware
• Support
• LAN
• Linux
• macOS
• Mobile
• Network
• Security
• TCP/IP
• VPN
• Windows

More

We are Fleetmaster Express, Inc., a leading provider of premium truckload services with offerings that include trucking, brokerage, warehousing, logistics management, and storage. We are built on trust and clear communication, and we focus on meeting customer needs reliably and efficiently. We are looking for an energetic and detail-oriented Help Desk Engineer to support our internal teams and help maintain smooth IT operations in our fast-paced logistics environment. This is an in-person role, and we offer a competitive starting salary of $48,000 per year along with benefits including 401(k), 401(k) matching, dental, health, life, paid time off, and vision insurance.

last updated 43 week of 2026