Help Desk Technician

Requirements:

• 3 to 4 years of IT support experience, including at least 1 year in Level 1 support.
• Strong troubleshooting skills with Windows 11 and Microsoft 365.
• Experience managing users and groups in Active Directory.
• Experience using an endpoint management tool.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Clear communication with non-technical users and ability to coach other technicians.
• Associate degree in information technology or a related field, or equivalent work experience.
• Valid drivers license and ability to lift and carry equipment weighing up to 50 pounds.
• CompTIA A+, Network+, Security+, or Microsoft 365 Endpoint Administrator Associate certification is a plus.
• Basic PowerShell scripting skills are a plus.

Responsibilities:

• Represent our mission and core values through professional conduct, teamwork, and commitment to animal well-being.
• Resolve tickets escalated from Level 1 and identify root causes of recurring issues.
• Troubleshoot complex Windows, Microsoft 365, and business application problems.
• Manage user accounts, groups, and permissions in Active Directory.
• Build, image, and deploy computers and mobile devices using Intune, Autopilot, or similar tools.
• Deploy software, updates, and security policies through endpoint management tools.
• Support VPN, remote access, Wi-Fi, and basic network connectivity.
• Administer shared mailboxes, distribution lists, and Teams and SharePoint permissions.
• Provide support for conference rooms, phones, and other office technology.
• Coach Level 1 technicians and review their tickets for quality.
• Write and maintain knowledge base articles and support procedures.
• Escalate server, network, and security issues to administrators with clear documentation.
• Travel to company sites for hands-on support and equipment rollouts as needed.
• Participate in the after-hours support rotation.

Technologies:

• Active Directory
• Support
• Microsoft 365
• Mobile
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365
• Hardware

More

We are Select Sires Inc., based in Plain City, Ohio, and committed to improving the productivity, profitability, and sustainability of dairy and beef producers. Our farmer-owned cooperatives provide fertile semen and genetic consultation domestically, while World Wide Sires, Ltd. serves international markets. We are seeking a salaried, exempt Level 2 Help Desk Technician at our Plain City facility, reporting to the Director of Technical Infrastructure and Cybersecurity. The position is employees first point of contact for IT assistance and follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule, which may change to meet departmental needs. We offer a supportive, team-oriented workplace, competitive compensation, flexible benefits, professional development and mentoring, career growth opportunities, work-life balance, and involvement in local communities. Our culture emphasizes integrity, dedication, respect, innovation, customer success, and ethical standards.

last updated 44 week of 2026