IT Business Systems Specialist

Requirements:

• At least 2 years of hands-on help desk, desktop, or hardware support experience.
• Familiarity with Microsoft 365 and Active Directory or Entra ID user administration.
• Experience working with an ERP system.
• Patient, clear communication skills, including the ability to explain technology to non-technical users.
• Strong organization and attention to detail, with the discipline to document work.
• Preferred: Associate degree in Information Technology or a related field, or equivalent hands-on experience.
• Preferred: NetSuite experience as a user, power user, or administrator, or NetSuite Administrator certification.
• Preferred: Experience with handheld scanners, Zebra label printers, or other warehouse technology.
• Preferred: Experience with an ERP implementation or system rollout.
• Preferred: CompTIA A+, Network+, or similar certifications.
• Must regularly work on the warehouse floor, stand and walk for extended periods, and lift up to 50 pounds.
• Occasional after-hours support may be required during system cutovers or outages.

Responsibilities:

• Serve as the first point of contact for office and warehouse technology issues; log, triage, resolve, and follow help desk tickets through closure.
• Maintain Zebra handheld scanners, label printers, workstations, and wireless connectivity on the warehouse floor.
• Troubleshoot and repair desktops, laptops, printers, scanners, peripherals, and common software issues; replace equipment or escalate issues as appropriate.
• Create and remove user accounts, deploy computers and devices, and maintain consistent role-based access across NetSuite, Microsoft 365, and warehouse systems.
• Support business and warehouse systems, label printing, and Microsoft 365 to keep daily operations running.
• Maintain IT asset inventories and stock spare scanners, printers, and parts for quick equipment replacement.
• Participate in the NetSuite implementation through testing, data checks, and process mapping; work with department leads to document processes and align the system with office and warehouse needs.
• Train users and new hires on NetSuite, answer questions, and manage users, roles, and permissions.
• Create NetSuite saved searches, reports, dashboards, and quick guides.
• After go-live, administer NetSuite workflows and data quality, conduct quarterly access reviews, and track change and feature requests.
• Provide day-to-day support so the Director of Technology can focus on major projects, infrastructure, and security.
• Demonstrate our core values in interactions with colleagues and external contacts.
• Take on other projects as assigned.

Technologies:

• Active Directory
• ERP
• Hardware
• Support
• Microsoft 365
• Network
• Security
• Office 365

More

We are Power Train Components, and we are seeking an IT & Business Systems Specialist to support our office and warehouse while helping us build and implement NetSuite. This in-person role offers hands-on ERP experience and a path toward business systems administration. We value family, teamwork, direct communication, and attention to detail, and we aim to provide flexibility so our staff can be present for their families. Compensation is $60,000–$65,000 per year, with performance-based incentive opportunities. Benefits include company-paid medical insurance, 401(k) with company match, dental, health, vision and life insurance, a health savings account, and paid time off. We are an equal opportunity employer.

last updated 43 week of 2026