IT Support Specialist

Requirements:

• Previous customer service, technical support, application support, or related experience is preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to learn unfamiliar applications and business processes.
• Clear verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage and prioritize multiple requests effectively.
• Ability to work independently and collaboratively with employees, IT staff, and vendors.
• Experience supporting an ERP system or other business applications is preferred.
• Familiarity with Microsoft 365 applications is preferred.
• Experience with a ticketing or IT service management system is preferred.
• Experience creating technical documentation or user instructions is preferred.

Responsibilities:

• Provide Tier 1 support for software, hardware, system access, and other end-user technology issues.
• Serve as the primary support contact for ERP questions, incidents, and service requests.
• Troubleshoot and resolve technical issues promptly with a customer-focused approach.
• Log, track, prioritize, and document requests in the IT service desk system.
• Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
• Assist with user setup, application access, onboarding, and basic training.
• Create and maintain support documentation, procedures, and knowledge base articles.
• Help test application updates, enhancements, and process changes.
• Work with employees, Process Improvement, IT, and vendors to support business applications.
• Identify recurring issues and recommend practical improvements.
• Assist with other IT projects and support duties as assigned.

Technologies:

• ERP
• Hardware
• Support
• Microsoft 365
• Office 365

More

We are Red River Commodities, a leading processor of sunflower seeds and specialty grains, producing high-quality, nutritious foods. Our work emphasizes sustainability, innovation, quality, responsibility, and community, and we foster a supportive, authentic team environment. The IT Support Specialist is our primary contact for end-user technology and business application support, helping maintain reliable and effective technology across the organization. The role is based in Fargo, North Dakota. We offer competitive pay, comprehensive health benefits, career development opportunities, on-demand pay, paid time off and holidays, a 401(k) with company match, profit sharing, and an Employee Assistance Program. We are an equal opportunity employer and participate in E-Verify.

last updated 43 week of 2026