Platform Engineer

Technical Application Specialist (Learning Platform / LMS)

About the role

We are looking for a Technical Application Specialist to help ensure a stable, secure and user-friendly learning platform within a cross-functional LMS team.

Responsibilities

Manage the technical operation of the platform, with emphasis on incident handling, monitoring, troubleshooting and integrations

Analyze incident flows, pinpoint root causes and drive improvements that prevent recurring issues

Carry out testing, configuration and quality assurance

Troubleshoot integrations and data flows

Work together with suppliers, internal IT functions and other stakeholders

Help maintain strong data quality and platform stability, in line with applicable requirements for information security and data protection

Required skills and experience

Experience in incident management and technical support, preferably at 2nd line level

Basic knowledge of ITIL and ITIL-based processes

Experience with ServiceNow or a comparable ticketing tool

Solid technical understanding and a genuine interest in digital platforms and solutions

Strong analytical ability, with a track record of identifying root causes and driving improvements

Good communication skills and comfort collaborating with both technical and business-oriented stakeholders

Meritorious

Experience in platform or application management

Experience with integrations, APIs and data flows

Experience with Active Directory, Entra ID or other identity and access management solutions

Experience in risk management, information security or lifecycle management

Experience with Jira, as well as testing and configuration

Experience with LMS, SaaS platforms or other business-critical applications

Location

Västerås or Solna, with occasional travel between the two offices.