Senior Service Designer

Requirements:

• Experience working within multidisciplinary teams to design and build services or improve existing service delivery.
• Proven experience delivering prototypes at a pace to support collaborative thinking.
• Experience managing service design projects and programmes within large, complex organisations.
• Deep understanding of service design principles, methods and practices.
• Strong understanding of product development methodologies, frameworks and principles.
• Ability to guide design decisions in complex service areas and support stakeholders in seeing opportunities for change.
• Ability to understand and communicate technical complexities and design risks.
• Strong influencing skills, especially when working with senior leaders.
• Confidence in supporting services to define and deliver a transformation roadmap.
• Ability to manage risk and explain trade-offs in complex service environments.

Responsibilities:

• Work collaboratively with large and complex service areas to develop digital transformation plans.
• Map service and user journeys to identify opportunities for redesign, transformation, and streamlining.
• Prototype and wireframe interactions to support creative exploration and service improvement.
• Lead and guide service design activities across multidisciplinary teams, ensuring alignment of user needs, business objectives, and technical considerations.
• Allocate and plan service design resources for transformation programmes.
• Contribute to creating and embedding design standards, behaviours, and modern service design practices.
• Identify and specify effective business solutions, including improvements in information systems, data management, and organisational processes.
• Support service areas in mapping business flows, identifying interdependencies, and crafting an ambitious transformation vision.

Technologies:

• Support
• Embedded
• UX UI Design

More

We are a local council based in Birmingham, partnering with Hays to recruit a Senior Service Designer for an exciting 3-month initial contract. This role focuses on enhancing customer experience through a major transformation programme that influences high-impact services and shapes the way residents interact with us. We offer a hybrid working model and are looking for a dynamic individual to join our multidisciplinary teams, contribute to our design standards, and ensure user-centred design is at the heart of our operations.

last updated 43 week of 2026