Site Reliability Engineer - Charlotte

Requirements:

• Deep, hands-on PagerDuty experience, including architectural design, event routing, and advanced configuration.
• Familiarity with Moogsoft, including clustering, Situation Room, and ingestion logic.
• Strong understanding of how monitoring tools integrate with incident management platforms.
• Experience with observability and monitoring tools such as Datadog, New Relic, Splunk, and AWS CloudWatch.
• Proficiency in Python, Bash, or Go for using PagerDuty APIs and developing custom integrations.
• Preferred: Experience managing PagerDuty configurations with Terraform or other Infrastructure as Code tools.

Responsibilities:

• Lead the migration from Moogsoft and establish PagerDuty as our primary incident intelligence and alerting platform.
• Connect monitoring tools, including Datadog, New Relic, Splunk, and AWS CloudWatch, to PagerDuty.
• Configure PagerDuty Event Orchestration, deduplication rules, and alert suppression to reduce alert fatigue.
• Develop automated incident-response workflows, on-call schedules, escalation policies, and bidirectional ChatOps integrations with Slack and Teams.
• Create runbooks for the new system and train engineering teams in PagerDuty best practices.
• Ensure a seamless transition to PagerDuty for live production monitoring without downtime.

Technologies:

• AWS
• Bash
• CloudWatch
• Datadog
• Incident Management
• PagerDuty
• Python
• Slack
• Splunk
• Terraform
• Cloud
• DevOps
• Support

More

We are HTC Global Services, and this role will lead a major observability and incident-management transformation, moving from the legacy Moogsoft AIOps platform to PagerDuty. Youll collaborate with experts, work alongside clients, and join high-performing teams. We offer long-term career growth and opportunities to develop skills in emerging technologies. Our comprehensive benefits may include medical, dental, and vision coverage; paid time off and holidays; 401(k) matching; life and disability insurance; professional development; wellness programs; and other perks. We are committed to an inclusive, diverse workplace free from discrimination and harassment, where employees are treated with dignity and respect. We are an Equal Opportunity Employer and a National Minority Supplier.

last updated 43 week of 2026