Technical Support Technician

Requirements:

• Demonstrate professionalism, reliability, trustworthiness, and a positive attitude.
• Troubleshoot, diagnose, and resolve technical issues, documenting the steps taken in our ticketing system.
• Communicate technical information and instructions clearly to clients with varying levels of technical knowledge, both verbally and in writing.
• Stay organized, attentive to detail, and follow tasks through to completion.
• Understand Microsoft Windows versions, Active Directory, Microsoft 365, and Group Policy; have experience with Microsoft Office applications.
• Understand networking concepts and protocols, including TCP/IP addressing and VLANs, and be familiar with network-based PC operating system deployment.
• Maintain the confidentiality of information accessed, processed, or stored.
• Adapt to changing priorities, follow processes and protocols, meet deadlines, manage multiple tasks, and learn software tools such as asset tracking and ticketing systems.
• A+, Network+, MTA, or MCSA certifications are desirable.
• Have reliable transportation, a valid drivers license, and valid vehicle insurance; be able to travel locally and occasionally elsewhere in Ohio or out of state.
• Be available for occasional evening and weekend work and workweeks exceeding 40 hours when needed.
• Be able to lift and carry up to 50 pounds.
• Be able to commute reliably to and work onsite at client locations in Toledo, Ohio, four days per week, and Detroit, Michigan, one day per week.

Responsibilities:

• Build and maintain strong relationships with clients and colleagues.
• Upgrade software and hardware.
• Install, maintain, and repair desktop hardware, network equipment, and PC peripherals.
• Handle daily service calls and meet service-level time frames aligned with client expectations.
• Provide timely, accurate updates on work progress.
• Complete routine maintenance in accordance with our company and vendor standards.
• Help ensure physical cabling infrastructure meets required standards.
• Participate in equipment liquidations.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• TCP/IP
• Windows
• Office 365

More

As our Technical Support Services (TSS) Technician, you will provide technical assistance to FIT Technologies clients, supporting and maintaining their environments onsite or remotely through daily service and maintenance work. We are headquartered in Cleveland and are an employee-owned company with more than 160 staff serving clients across Ohio and metropolitan areas in over 30 states. This is a full-time, in-person role with an annual pay range of $47,000–$55,000. Our benefits include health, dental, vision, and life insurance; paid time off and holidays; paid parental leave; an employee stock ownership plan; a 401(k) with matching; dependent care and health spending accounts; an employee assistance program; professional development assistance; and a referral program. We are an equal opportunity employer and welcome diversity. Applications are submitted through our Career Center.

last updated 43 week of 2026