Application System Analyst Lead - IM Support Business

Requirements:

• Preferred associate or bachelors degree in healthcare, business, or information systems.
• 5–7 years of experience in healthcare, business, or information systems.
• Supervisory experience preferred; 2+ years of project management experience or equivalent preferred.
• Ability to present complex data clearly, adapt to and implement change, solve problems, manage multiple priorities, and work effectively as a team member.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Strong customer service, written and verbal communication, interpersonal, organizational, project management, and teamwork skills.
• Detailed healthcare knowledge and systems expertise, with the ability to coordinate and lead projects independently.
• Relevant certifications in the area of focus preferred.
• Epic analysts must be proficient in their assigned Epic module or obtain certification by their employment date, and keep certifications or proficiencies current through required version training.

Responsibilities:

• Lead and coordinate work, content, and processes within the assigned Information Services focus area, ensuring consistency across related teams.
• Oversee application support, including incident, problem, request, and change management; serve as an escalation point for support and optimization.
• Represent the focus area through implementation, including build, configuration, testing, go-live support, and optimization.
• Guide the team in delivering high-quality outcomes, maintaining standards, meeting customer goals, and resolving escalated issues.
• Apply expert application and operational knowledge to analyze, design, configure, document, and communicate complex integrated solutions and dependencies.
• Lead process and requirements analysis for complex projects, including process mapping, requirements gathering, stakeholder analysis, and specification development.
• Prepare project status reports, coordinate information gathering, communicate with stakeholders, and escalate issues through appropriate channels.
• Build trusted relationships with client administrators, end users, business contacts, and stakeholders; identify project insights and potential opportunities.
• Identify conflicts and roadblocks and work with leaders to resolve them; organize workloads and coordinate tasks to meet customer expectations.
• Mentor analysts and team members, facilitate cross-training, coach constructive problem-solving, and provide guidance to less-experienced staff.
• Lead focus-area workgroups, coordinate communication between application teams, and facilitate cross-application work sessions.
• Collaborate with application, compliance, development, and business process teams to design and maintain systems and processes within applicable policies and requirements.
• Manage large or sensitive projects and requests throughout their lifecycle, proactively planning work and coordinating high-impact vendor changes across applications.
• Maintain application documentation and current knowledge of Epic resources, relevant technologies, and new features and functionality.
• Pursue ongoing professional development through reading, seminars, workshops, and professional affiliations.
• Perform other duties as assigned.

Technologies:

• Excel
• Support
• LESS
• Web

More

We are hiring a full-time Information Services Lead, the most senior role in its focus area, to coordinate work across related Information Services teams. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel and additional hours may be required when duties or critical issues call for them. The role generally involves working with minimal day-to-day instruction, with general direction on more complex work.

last updated 43 week of 2026