Application System Analyst Lead - MyChart

Requirements:

• We prefer an associates or bachelors degree in healthcare, business, or information systems.
• We need 5–7 years of experience in a healthcare, business, or information systems environment.
• Supervisory experience is preferred.
• We prefer at least 2 years of project management experience or equivalent.
• We expect minimal guidance on day-to-day work and only general direction on more complex assignments.
• You should be able to develop new functionality with little to no direction and lead multidisciplinary teams through projects.
• You should regularly serve as a mentor or subject matter resource to peers.
• Functional oversight of team members, including input on performance and corrective actions, may be part of the role.
• You should be able to help set daily priorities, coordinate work assignments, and guide team members on non-routine or escalated issues.
• Strong healthcare knowledge and systems expertise are required.
• Excellent project management, written, and verbal communication skills are required.
• You must be able to independently coordinate and lead projects.
• You should be proficient in Microsoft Word, Excel, and PowerPoint.
• You need strong customer service, organizational, problem-solving, multitasking, and teamwork skills.
• You must be able to present complex data clearly using charts, graphs, and other meaningful formats.
• For Epic-focused work, proficiency in the assigned Epic module is required or certification must be obtained upon employment, and credentials must remain current through new-version training.
• Relevant certifications in the area of focus are preferred.

Responsibilities:

• We lead and coordinate efforts and content within the assigned focus area.
• We provide oversight for application support activities, including incident, problem, request, and change management.
• We act as the primary point of representation during implementation phases such as build, configuration, testing, go-live support, and optimization.
• We serve as the escalation point for the focus area and support team activities.
• We set expectations for high-quality outcomes and ensure team members follow quality standards.
• We apply expert-level application knowledge to help meet customer goals and define standards.
• We influence operational and clinical project outcomes.
• We coach team members to solve new problems through experimentation and learning from both successes and setbacks.
• We encourage creative problem-solving beyond standard recommendations and practices.
• We document, analyze, and communicate clinical or business operations, processes, workflows, and dependencies.
• We prepare clear, organized project status updates for stakeholders and coordinate team input for accurate reporting.
• We escalate issues appropriately through the chain of command.
• We lead process and requirements analysis, including process mapping, documentation planning, requirements gathering, stakeholder analysis, and specification development on complex projects.
• We build trusted relationships with client administrators to uncover project insight and identify new opportunities.
• We identify risks, conflicts, and roadblocks and work with leadership to resolve them.
• We organize and balance workloads so deliverables meet customer expectations.
• We mentor assigned analysts and facilitate cross-training across the team.
• We proactively raise concerns tied to customer or system service expectations.
• We stay current on Epic resources, including release notes, user forums, Galaxy, and other published documentation.
• We independently analyze, design, and configure complex integrated solutions.
• We teach team members complex design and configuration concepts.
• We partner with application and compliance teams to design system processes.
• We serve as a customer liaison to understand business needs and communicate requirements and timelines.
• We lead focus-area workgroups and facilitate application and cross-application working sessions.
• We tailor communication for both project team members and senior leadership.
• We develop internal and external communications and explain project strategy ideas clearly.
• We coach in a positive and constructive way that builds self-awareness.
• We produce design, configuration, and deliverables for executive leadership with no superior review.
• We manage large and sensitive projects or requests throughout the full project lifecycle.
• We assign tasks, provide oversight, and guide lower-level staff.
• We maintain documentation and stay informed on new features and functionality to improve efficiency.
• We keep expert-level knowledge of technologies relevant to our responsibilities.
• We work with application development and business process owners to design, develop, and maintain application components within policy and requirements.
• We pursue ongoing professional development through reading, seminars, workshops, and professional affiliations.
• We lead and coordinate high-impact vendor changes across applications.
• We may travel as needed to perform our duties.
• We may work additional hours during critical issues.
• We proactively plan projects and tasks across applications.
• We perform other duties as assigned.

Technologies:

• Excel
• Support
• Web

More

We are hiring a full-time Information Services Lead to work Monday through Friday, 8:00 AM to 5:00 PM. This is a senior-level role with broad coordination across related IS teams, supporting complex healthcare application work and cross-functional project activity. The position offers the opportunity to lead workgroups, mentor team members, collaborate with application, compliance, and business partners, and help shape outcomes across major initiatives.

last updated 43 week of 2026