CRM Product Owner

Requirements:

• Strong verbal and written communication skills
• Excellent stakeholder management and relationship-building ability
• Experience working with CRM platforms, business applications, or customer data management
• Familiarity with Maximizer and Microsoft Dynamics is a strong asset
• Ability to assess business needs and suggest process improvements
• Strong organizational and project coordination skills
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams
• Ability to handle multiple priorities in a fast-paced environment
• Strong customer-service mindset
• Professional approach when dealing with senior stakeholders
• Ability to collaborate effectively with internal and external partners
• Commitment to continuous improvement and process optimization
• Willingness to learn evolving business applications and technologies
• Microsoft Office experience: 3 years
• Victoria, BC location required

Responsibilities:

• Own CRM-related processes and workflows
• Monitor CRM performance and identify improvement opportunities
• Coordinate system enhancements, testing, and implementation activities
• Maintain data quality, system integrity, and user adoption standards
• Serve as the main point of contact for CRM users and stakeholders
• Coordinate communications with MLAs, constituency offices, and other business partners
• Gather business requirements and convert them into system recommendations
• Provide guidance and training on CRM functionality and best practices
• Review current workflows to find opportunities for greater efficiency
• Work with technical teams and vendors on enhancements and upgrades
• Support reporting, analysis, and CRM-related initiatives
• Keep documentation, procedures, and user resources up to date

Technologies:

• CRM
• Excel
• Hardware
• Support
• Security
• Product Owner

More

We are Tecnet, Canadas longest-standing IT services provider, delivering hardware, software, networking, and physical and cyber security solutions. With major hubs in Victoria and Vancouver and more than 35 Authorized Service Centres across British Columbia, we support communities in both urban and rural areas with high-quality IT services. This is a full-time permanent in-person role in Victoria, BC, with Monday to Friday 8-hour shifts totaling 40 hours per week. We offer a competitive salary of $60,000 to $70,000 annually, along with extended health care, dental and vision coverage, on-site parking, and paid time off after three months of continuous employment. We also value career development, flexible work-life balance, and a supportive team environment.

last updated 43 week of 2026