Customer Service Executive 1

Job Roles & Responsibilities

• Welcome walk-in customers and register customers via case management system.
• Attend to enquirers pertaining to financial assistance or other enquirers about other government schemes.
• Handle difficult customers professionally and effectively.
• Issue queue number tickets and managing long queues.
• Collect documents received from customers and make certified copies of these documents.

Requirements

Job Requirements

• Minimum ‘O’ Levels and above will be preferable.
• Proficient with computer use(i.e. Microsoft Word and Excel).
• Prior experience in customer service and administration is preferred.
• Ability to communicate in English and be conversant in a second language.
• Good communication skills – verbal and written.

Originally posted on Himalayas