Data Center Operations Manager - Swing Shift

Requirements:

• 4+ years of information technology experience, or a bachelors degree in computer science, engineering, mathematics, or an equivalent field
• 2+ years of people management experience
• 2+ years of operations and on-call support experience in data center facilities, mission-critical plants, or production facilities
• Ability to travel to or commute between data center locations as business needs require, including temporarily working at alternative sites during training or while an assigned facility is not yet operational
• Preferred: 2+ years of computer hardware troubleshooting and repair experience
• Preferred: Technical writing experience in a relevant field
• Preferred: A relevant certification, such as A+, Network+, Security+, CCNA, LPIC, Linux+, an AWS certification, CND, or equivalent
• Preferred: Experience with system management tools and client/server environments
• Strong technical understanding of data centers, hardware, and network repair; effective communication, organization, prioritization, and ability to respond quickly
• Willingness to work independently, lead a team, and participate in an on-call rotation in a 24/7 environment

Responsibilities:

• Lead teams conducting hardware and network diagnostics and physical repairs
• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of diverse data center operations teams across locations
• Develop employee career paths and update internal tools
• Recruit and train data technicians to maintain appropriate staffing levels
• Oversee day-to-day operations, including queue management, 24/7 shift planning, and hardware logistics
• Build expertise across data center operations and ensure operational KPIs and metrics are tracked and met
• Improve team processes through innovation and automation
• Lead large-scale events and outages, serving as call leader
• Improve operational workflows and throughput
• Recommend, document, and oversee policies and procedures that meet industry best practices and required SLAs
• Maintain on-call schedules and coordinate absences and vacations
• Create documentation, develop solutions, contribute to site-level projects, and resolve complex data center problems
• Continuously improve the quality and quantity of services and the customer experience

Technologies:

• AWS
• Cloud
• Hardware
• Support
• Linux
• Network
• Security
• ASP.NET
• LESS
• React
• Web

More

We are AWS Infrastructure Services, responsible for designing, planning, delivering, and operating the infrastructure that keeps AWS cloud services running worldwide, including data centers and their servers, storage, networking, power, and cooling systems. Youll join a diverse, inclusive team spanning engineering, supply chain, security, and operations, and help maintain the availability and reliability of our data center services. The role supports facilities at different operational stages; an assigned site may still be under development, requiring temporary travel to established locations for training. We offer a comprehensive benefits package, including health coverage, 401(k) matching, paid time off, parental leave, and potential sign-on payments and restricted stock units. The position is based in New Carlisle, Indiana, with a listed annual salary of $78,300.

last updated 43 week of 2026