Data Center Technician (After Hrs/Weekend Dispatch)

Requirements:

• Higher education or a degree is preferred but not required; an equivalent qualification from an accredited institution is also accepted. We will consider 1–3 years of progressive specialty experience in place of each year of education.
• At least 2 years of experience racking, stacking, connecting, and providing basic configuration support for network or server devices.
• Structured network cabling experience is preferred.
• Ability to work in hot, enclosed areas such as data center hot aisles for short periods and to perform installations from a ladder.
• Ability to lift 35 pounds independently and to walk, sit, stand, crawl, or kneel for extended periods.
• Ability to work independently and collaboratively in teams of 3–4, with flexibility to travel between buildings by personal vehicle or on foot.
• Excellent customer service, written communication, and verbal communication skills.
• Knowledge of Microsoft Outlook, Excel, and Word, as well as Windows 10.
• Ability to communicate by telephone, email, and in person.

Responsibilities:

• Provide onsite Smart Hands support for network environment incidents and service requests.
• Work with remote Level 2 and Level 3 teams to help resolve outages and issues, including replacing cabling or hardware components.
• Coordinate with remote network support teams to install hardware and patch cables for new customer services.
• Install and test network and server equipment, including rack-and-stack work, cable management, fiber and copper patch leads, and console access for remote configuration when needed.
• Receive data center hardware shipments, verify purchase order accuracy, unpack equipment, and recycle packaging materials.
• Move equipment from loading docks to staging areas or data center racks; install or retrofit server racks, rails, and shelving.
• Install power and network cables, manage cabling, and scan and label installed network or server devices.
• Identify parts for spare inventory and handle and dispose of electronic waste appropriately.
• Ship and receive equipment as needed and escort vendors or technicians.
• Complete work requested through the ServiceNow ticketing system.

Technologies:

• Excel
• Hardware
• Support
• Network
• Rails
• ServiceNow
• Windows

More

We are committed to delivering exceptional services through professionals with proven work ethics and processes. We aim to provide an exceptional client experience, deliver on our commitments, build trust through integrity, and foster an environment that inspires innovation. This Network Technician / Data Center Support role is based in Aurora, Illinois, and is not full-time. It provides after-hours dispatch support from 5 p.m. to 8 a.m. and weekend support as needed, in data centers and network rooms.

last updated 44 week of 2026