Datacenter Operations Technician

Requirements:

• Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments
• Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling
• Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis
• Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management
• Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring
• Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices
• Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects
• Strong documentation, client communication, prioritization, mentoring, and professional writing skills
• Ability to lift 50 pounds, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods
• Ability to wear company-provided safety equipment and a headset as needed
• VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation

Responsibilities:

• Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms
• Monitor infrastructure health, availability, capacity, performance, and security alerts, and respond in line with established service-level and escalation requirements
• Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking, and storage incidents, including coordination with manufacturers, carriers, and third-party vendors
• Plan and carry out installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment
• Perform preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures
• Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments
• Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records
• Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments, including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services
• Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing
• Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption
• Review CPU, memory, storage, and licensing utilization, and provide recommendations for consolidation, expansion, refresh, and standardization
• Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams
• Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks
• Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools
• Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups
• Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime
• Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls
• Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration
• Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected
• Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity
• Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures
• Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities
• Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders
• Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations
• Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures
• Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements
• Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation
• Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress
• Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions
• Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development
• Evaluate products, processes, and systems, recommend improvements, and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans
• Communicate professionally with coworkers, management, clients, and vendors
• Perform other duties as needed

Technologies:

• Active Directory
• Azure
• Cisco
• Firewall
• Firmware
• Hardware
• Hyper-V
• Support
• ITIL
• Linux
• Network
• PowerShell
• Security
• TCP/IP
• VMware
• Windows
• Cloud

More

We provide advanced support for datacenter infrastructure across internal and client environments, with a focus on secure, reliable, and highly available services. Our team works with Hyper-V and VMware virtualization, enterprise networking, and SAN storage technologies such as OSNexus QuantaStor. This role involves hands-on operational work, lifecycle management, capacity planning, documentation, mentoring, and participation in after-hours maintenance and on-call coverage as needed.

last updated 43 week of 2026