Desktop Support Specialist - IQMS ERP

Requirements:

• Typically 3–5 years of relevant experience in desktop support or a similar IT support role.
• Tier II troubleshooting experience supporting Windows desktops, laptops, workstations, printers, scanners, mobile devices, and peripherals.
• Working knowledge of Windows 10/11, Microsoft 365, Office, Outlook, Teams, Active Directory, Group Policy, and enterprise applications.
• Familiarity with TCP/IP, DNS, DHCP, VPN, Wi-Fi, remote support, and network connectivity troubleshooting.
• Working understanding of IQMS ERP / DELMIAWorks and manufacturing processes such as production, inventory, purchasing, receiving, shipping, quality, and warehouse operations.
• Experience with incident management, ITSM or ticketing systems, hardware deployment, software installation, root-cause analysis, documentation, and end-user support.
• Strong troubleshooting and customer-service skills, with the ability to collaborate with ERP, infrastructure, network, and security teams.
• Following a conditional offer, candidates must complete additional job-related screening as permitted or required by applicable law.

Responsibilities:

• Coordinate, diagnose, and troubleshoot incoming employee calls and IT support requests.
• Provide Tier II support for desktop and laptop hardware, peripherals, operating systems, applications, networks, and user access.
• Resolve moderately complex issues promptly or escalate them to the appropriate technical personnel.
• Support Windows 11, Microsoft 365, Outlook, Teams, Office, Active Directory, and other enterprise applications.
• Manage user accounts, permissions, workstation configurations, software installations, and application access.
• Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, printing, scanning, and network connectivity issues.
• Assist users with IQMS ERP / DELMIAWorks application, workstation, access, printing, and connectivity issues.
• Coordinate with ERP, network, infrastructure, security, and application teams to resolve complex problems.
• Document, prioritize, track, and resolve incidents using an IT service-management or ticketing system.
• Investigate root causes and identify recurring technical or application issues.
• Support user onboarding, workstation deployments, hardware refreshes, software upgrades, and IT projects.
• Maintain technical documentation, knowledge-base articles, procedures, and asset records.
• Build and maintain effective relationships with users and provide professional, customer-focused support to manufacturing, warehouse, office, and management teams.
• Develop or document standard operating procedures and customer service guidelines as needed.

Technologies:

• Active Directory
• ERP
• Hardware
• Incident Management
• Support
• ITSM
• Microsoft 365
• Mobile
• Network
• Security
• TCP/IP
• VPN
• Windows
• Office 365

More

We are part of Marmon Holdings, a global industrial organization backed by Berkshire Hathaway. We offer diverse learning and work opportunities and aim to foster an environment where people can make a positive impact and do their best. This in-person role supports employees in a manufacturing environment, where technology issues can affect production and related operations. The annual pay range is $60,000–$75,000. Benefits include a 401(k) and matching, dental, health, vision, life, and disability-related support through an employee assistance program, flexible spending and health savings accounts, paid time off, parental leave, and a retirement plan. We are an equal opportunity employer and consider applicants without regard to protected-class status; reasonable accommodations are available during the application and recruiting process.

last updated 43 week of 2026