Epic Senior Systems Analyst - Beacon Research

Requirements:

• We require a bachelors degree in computer science, information technology, healthcare administration, or a related discipline, or 10+ years of equivalent healthcare system analysis and support experience in place of a degree.
• We need 5–7 years of experience in system analysis and support within a healthcare setting.
• We require hands-on experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT functions.
• We need strong skills in requirements elicitation, workflow design, and testing.
• We expect familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile delivery methods.
• We require the ability to communicate effectively with clinical and operational stakeholders, managed service providers, and to produce clear documentation.
• We look for a proven history of managing complex initiatives and leading cross-functional teams.
• For the Application Training path, we require Epic Training Environment Build certification and 3+ years of experience, plus two Epic Application Principal Trainer certifications.
• For the Application Build path, we prefer current Epic certification or proficiency in relevant modules such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity.
• For the Application Build path, we are especially seeking professionals with Beacon and Research experience and certifications.
• For the Application Build path, we prefer 3+ years of Epic build and configuration experience.
• For the Application Build path, we prefer prior leadership or supervisory experience.
• For the Application Build path, we prefer experience with system integration, HL7, FHIR, and interface testing.
• For the Application Build path, we value exposure to SQL, Clarity, Caboodle, SlicerDicer, or reporting tools such as Radar and Reporting Workbench.
• For the Application Build path, we prefer prior experience in patient access, billing, coding, finance, or clinical operations, depending on the module.
• ITIL Foundation certification is a plus.
• Additional Epic application certifications are desired.
• Experience in a large healthcare system or hospital environment is preferred.
• Experience with other healthcare applications and platforms is preferred.
• Knowledge of healthcare regulations and compliance standards is preferred.
• Familiarity with cloud platforms such as AWS or Azure is a plus.
• Experience with business intelligence and analytics tools is preferred.
• A masters degree or higher in a related field is an advantage.

Responsibilities:

• We gather and refine stakeholder requirements, map current-state workflows, and design Epic solutions aligned with operational objectives and policy.
• We create and maintain specifications, decision logs, and design documentation to support traceability and change control.
• We perform gap analyses to identify configuration or workflow changes needed for upgrades, regulatory updates, or new initiatives.
• We manage smaller implementation and upgrade projects.
• We apply both waterfall and agile project management approaches and help guide project teams through the delivery methodology.
• We develop and maintain detailed documentation for system configurations and processes.
• We mentor junior analysts and share best practices.
• We configure records, master files, and tools such as profiles, rules, security classes, and workflows according to approved designs.
• We maintain environment consistency and follow change management and build naming standards.
• We design and execute unit, integration, and UAT test plans, track defects, and document test evidence.
• We validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades.
• We coordinate release activities, environment moves, and downtime procedures for patches and upgrades.
• We provide go-live and post-go-live hypercare support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
• We manage service requests and incidents promptly, using strong triage and root-cause analysis to meet SLAs.
• We provide advanced support for Epic, Workday, Kronos, and other applications, and partner with IT and clinical teams across the broader application portfolio.
• We collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other data exchange workflows.
• We work with analytics teams on Clarity and Caboodle extracts, registries, and operational reporting needs.
• We ensure data integrity and consistent metric definitions across modules and stakeholders.
• We support regulatory readiness, audit activities, and policy alignment for requirements such as CMS and Joint Commission.
• We embed privacy and security controls, including sensitive record handling and audit trails.
• We contribute to ITIL-aligned incident, problem, change, and configuration management processes.
• On the training path, we design and implement tailored training programs aligned with organizational strategy and operational goals.
• On the training path, we oversee the maintenance, enhancement, and governance of the CareConnect curriculum.
• On the training path, we ensure training content remains accurate, consistent, and aligned with organizational priorities.
• On the training path, we incorporate learner and stakeholder feedback into continuous curriculum improvements.
• On the training path, we oversee the build, upkeep, and readiness of training environments.
• On the training path, we communicate clearly and timely about releases and system upgrades.
• On the training path, we manage training-related requests and incidents professionally and efficiently.
• On the training path, we prioritize, assign, and resolve requests within service expectations.
• On the training path, we document incidents and resolutions to strengthen the knowledge base.
• On the training path, we partner with IT and operational teams to identify trends and implement preventive improvements.
• On the training path, we refine support processes to improve service quality and the user experience.

Technologies:

• AWS
• Azure
• Business Intelligence
• Cloud
• CMS
• HL7
• Support
• ITIL
• SQL
• Security
• AI

More

We are OhioHealth, a healthcare organization driven by a belief in wellness, healing, and lifelong support. Our Senior Systems Analyst Epic role sits within our IS Ambulatory department and works day shift, 40 hours per week. This position can focus on either Application Build or Application Training, offering the chance to help shape clinical and operational workflows, strengthen patient care, support revenue cycle performance, and advance compliance and service quality. We foster a caring environment, value continuous learning, and pursue excellence in the healthcare industry. Remote roles are limited to work from Ohio, and we are an equal opportunity employer committed to fair and inclusive employment practices.

last updated 43 week of 2026