Help Desk Specialist

Requirements:

• We require a two-year associate degree.
• We prefer at least two years of relevant work experience.
• We need strong knowledge of Office 365 and networking.
• We look for clear verbal and written communication skills with customers.
• We expect the ability to explain technical issues to non-technical users.
• We value strong multitasking skills and the ability to handle interruptions.
• We need someone who can identify problems, gather information, analyze facts, and research solutions for workstation and network issues.
• We require the ability to present information effectively and respond to questions from team members, vendors, and customers.
• We expect proficiency with common business software, including Word, Excel, and Microsoft Office.
• We need the ability to operate office equipment such as fax machines, calculators, copiers, scanners, and printers.
• We require a valid drivers license.
• We prefer two years of customer service experience.
• We require the willingness to undergo a background check where permitted by local law.

Responsibilities:

• We provide technical support for incoming questions and issues involving computer systems, hardware, and software.
• We respond to customer inquiries in person and over the phone.
• We ask targeted questions to identify the source of technical problems.
• We guide customers through troubleshooting steps.
• We install, update, and repair computer hardware and software.
• We run diagnostic tools to identify and resolve issues.
• We review the daily performance of computer systems.
• We monitor and repair customer backups.
• We receive, label, and organize inventory on a daily basis.
• We complete quality setups.
• We assist coworkers when needed.
• We resolve technical issues involving LANs, WANs, and related systems.
• We perform monthly server maintenance.
• We follow up with customers to confirm their issues have been resolved.
• We collect feedback and evaluate customer systems.
• We generate reports to identify recurring malfunctions.
• We handle other duties as needed.

Technologies:

• Excel
• Hardware
• Support
• Network
• Office 365
• LAN

More

We are hiring a full-time Help Desk Specialist for an in-person role. In this position, we offer a pay range of $16.00 to $19.00 per hour along with benefits that include dental insurance, health insurance, paid time off, a retirement plan, and vision insurance. We are looking for someone who can serve as the first point of contact for customers and provide reliable technical support across systems, hardware, software, and networking.

last updated 44 week of 2026