Identity and Access Management Lead

Requirements:

• Seven or more years of experience in Identity and Access Management, identity operations, cybersecurity operations, IT service management, infrastructure operations, or a related field.
• Demonstrated experience leading IAM operational work involving tickets, access requests, approvals, escalations, and remediation.
• Strong understanding of identity governance, access lifecycle management, privileged access, multi-factor authentication, Microsoft Active Directory, Microsoft Entra ID, and enterprise IAM operating models.
• Experience using Jira or a comparable work-management or ticketing platform.
• Working knowledge of IT service management concepts, including incident, request, change, and problem management.
• Experience with queue management, service metrics, and operational reporting.
• Ability to prioritize competing work, drive follow-up, identify blockers, and escalate decisions appropriately.
• Strong written and verbal communication skills, including the ability to represent IAM in stakeholder meetings and technical design sessions.
• Ability to work onsite in the Dallas–Fort Worth area approximately three days per week.
• Preferred: Experience in critical infrastructure, electric utilities, NERC CIP requirements, Sarbanes-Oxley controls, IT general controls, or another regulated environment.
• Preferred: Experience with Saviynt, SailPoint, CyberArk, Microsoft Entra ID Governance, or comparable IAM platforms.
• Preferred: ITIL certification or formal IT service management training.
• Preferred: Experience with PowerShell, APIs, workflow automation, operational data analysis, or reporting tools.
• Preferred: Experience coordinating analysts, engineers, architects, application owners, and audit or compliance stakeholders.

Responsibilities:

• Lead daily IAM operations across access requests, approvals, tickets, escalations, access reviews, exceptions, and remediation.
• Act as the primary operational contact for IAM stakeholders, technology teams, application owners, security, audit, and business partners.
• Manage IAM work in Jira, including prioritization, assignment, status and aging tracking, dependencies, and escalations.
• Perform or coordinate level-two reviews and approvals for identity, access, entitlement, privileged-access, and exception requests.
• Establish regular operating routines for follow-up, work reviews, risk tracking, metrics, and leadership reporting.
• Monitor ticket queues, access-request backlogs, aging work, recurring issues, control exceptions, and unresolved ownership questions.
• Coordinate with platform teams responsible for Microsoft Entra ID, Microsoft Active Directory, Saviynt, privileged access management, multi-factor authentication, secrets management, and application integrations.
• Partner with the Identity Architect to turn designs and recommendations into executable plans, procedures, controls, and implementation work.
• Identify workflow bottlenecks, unclear ownership, unnecessary manual steps, and opportunities for automation or standardization.
• Help define and maintain IAM procedures, runbooks, escalation paths, approval matrices, service expectations, and operating documentation.
• Coordinate with organizational change management teams when processes, tools, controls, or approval responsibilities change.
• Ensure analysts and technical resources follow through on data findings, remediation actions, process updates, and audit requests.
• Prepare concise operational reports covering accomplishments, risks, priorities, dependencies, and decisions needed from leadership.
• Support audit and compliance activities by ensuring evidence is complete, traceable, current, and linked to the applicable process or control.
• Coach and coordinate IAM team members without requiring formal people-management authority.

Technologies:

• Active Directory
• Architect
• IAM
• Support
• ITIL
• JIRA
• PowerShell
• Security

More

At Vailexa, we aim to give people room to grow, freedom to think, and opportunities to make an impact. We are hiring an Identity and Access Management Lead for a hands-on operational leadership role that coordinates day-to-day execution and helps translate IAM strategy and technical designs into practical work. The role supports workflow improvement, stronger operating procedures, and continuity for IAM leadership, working with tools and technologies such as Jira, Microsoft Entra ID, Microsoft Active Directory, Saviynt, SailPoint, CyberArk, privileged access platforms, multi-factor authentication, secrets-management platforms, PowerShell, APIs, and workflow-automation and reporting tools. The position is based in the Dallas–Fort Worth area and requires onsite work approximately three days per week. We are an equal opportunity employer and consider qualified applicants without regard to protected status under applicable law.

last updated 43 week of 2026