IT & PLM Systems Administrator

Requirements:

• Demonstrated experience administering and supporting Infor Optiva PLM in a complex, cross-functional environment, including at least two years supporting Optiva.
• At least four years of experience administering or supporting enterprise business systems and/or coordinating IT support operations.
• High school diploma or GED required; a bachelors degree in Information Technology, Business Administration, or a related field is preferred.
• Strong troubleshooting, problem-solving, analytical, organizational, and project coordination skills, including the ability to manage multiple priorities and drive initiatives to completion.
• Experience coordinating projects and maintaining schedules, documentation, and status reports across stakeholders.
• Strong understanding of ERP systems and end-to-end business processes.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to collaborate effectively with stakeholders across departments and with external vendors.
• Familiarity with project management tools or methodologies such as Smartsheet, Microsoft Project, or Azure DevOps is preferred.
• Experience with NinjaOne, ServiceNow, or similar ITSM or ticketing platforms; D365 F&SCM or ERP-PLM integrations; system implementations; ticketing software such as Azure DevOps or Jira; and SQL or report building is preferred.
• Experience supporting PLM in consumer packaged goods, cosmetics, or manufacturing is strongly preferred.
• Knowledge of formula or recipe management and CPG or beauty regulatory requirements, such as INCI and SDS, is strongly preferred.

Responsibilities:

• Administer the Infor Optiva PLM system, monitoring its health, performance, and availability across supported functions.
• Identify, triage, and resolve system bugs and defects in collaboration with Infor, internal IT, and vendors.
• Correct administrative and data issues outside the standard change-management workflow while preserving data integrity and governance.
• Serve as the primary contact for PLM stakeholders in R&D and Product Development, Regulatory and Quality, Packaging, and Procurement and Supply Chain, translating their needs into system configurations and solutions.
• Work with Product Development and the change board to prepare PLM workflows, guide stakeholders through submissions and setup, and coordinate reviews.
• Perform Excel-based uploads to initiate PLM workflows as needed.
• Manage Optiva configuration, user access, roles, and security in line with company policies.
• Maintain integrations between Optiva and connected systems, including ERP and D365 F&SCM, to support reliable data flow.
• Track the Optiva product roadmap, assess upcoming features, and recommend valuable enhancements.
• Support testing, validation, and deployment of system updates, patches, and enhancements; document configurations, procedures, and known issues.
• Coordinate IT initiatives and new system implementations by planning and scheduling work, tracking tasks and milestones, and maintaining project documentation.
• Coordinate with IT colleagues, business stakeholders, and vendors to keep deliverables, dependencies, and timelines on track.
• Maintain project status reports and communications, escalating risks, blockers, and progress to leadership.
• Facilitate project meetings, record decisions and action items, and follow up on completion.
• Help establish and maintain consistent IT project intake, prioritization, and documentation practices.
• Monitor incoming IT work and help route or escalate high-priority requests as a secondary responsibility.

Technologies:

• Azure
• DevOps
• ERP
• Excel
• Flow
• Support
• ITSM
• JIRA
• SQL
• Security
• ServiceNow
• Cloud
• Marketing

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We are John Paul Mitchell Systems (JPMS), a global developer and marketer of professional hair and skin care products established in 1980. Our family of brands includes Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing, support philanthropic causes, and prioritize sustainability, including our commitment to making our operations climate neutral. This dual-focused role balances ownership of our Optiva PLM platform with coordination and administrative support for IT initiatives, helping maintain a reliable system and keep projects progressing. The position is hybrid, working three days a week from either our Santa Monica or Santa Clarita office, with work in office and warehouse environments. The expected base salary is $100,000–$110,000, determined in part by location, experience, skills, and education; the role is also eligible for a discretionary bonus based on individual performance and company results. Our benefits for eligible employees include medical, dental, vision, life, accident, critical illness, and disability insurance; retirement savings plans with company match; paid family leave; education-related programs; paid holidays; discretionary vacation time; and more. We are an equal opportunity employer and value a diverse workplace.

last updated 43 week of 2026