IT Application Support with Polish, English and Dutch

🔹 For our Client from automotive industry we are looking for IT Application Support with Polish, English and Dutch🔹

Location: Wrocław (hybrid mode)

Type of agreement: B2B contract with possible extension

Knowledge & experience

• IT helpdesk background and knowledge of ticketing tools, ideally ITSM.
• Fluent Dutch + English + Polish (minimum C1 level)
• Analytical skills, willingness to help customers, and troubleshooting skills.
• Strong soft skills and willingnes to work directly with customers

Responsibilities

• Receiving (Answering phone calls from end users) and registering Service Requests (SR).
• Trouble shooting and resolution of SR’s thanks to knowledge of business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members.
• Transfer/Escalation of SR’s to other Support Groups (SG).
• Keeping track of and follow up of SR’s transferred to other SG.
• Informing users as to the progress of SR’s Responsibility for the Team SR’s.
• Direct contact with users and customers from Regions: Sweden, Finland, Norway, Denmark (via phone and mail).
• Solving problems that appear in company's applications (business knowledge needed).
• Working according to established rules and procedures as a member of Global DS Organization (registering, closing, monitoring and follow-up Service Requests).
• Working in accordance with ITIL and DS Best Practices.

Ework Group - founded in 2000, listed on Nasdaq Stockholm, with around 13,000 independent professionals on assignment - we are the total talent solutions provider who partners with clients, in both the private and public sector, and professionals to create sustainable talent supply chains.

With a focus on IT/OT, R&D, Engineering and Business Development, we deliver sustainable value through a holistic and independent approach to total talent management.

By providing comprehensive talent solutions, combined with vast industry experience and excellence in execution, we form successful collaborations. We bridge clients and partners & professionals throughout the talent supply chain, for the benefit of individuals, organizations and society.

We offer

• B2B agreement
• Transparent working conditions with both Ework and the client
• Current support during our cooperation
• Possibility to work in an international environment
• Collaborative environment in Swedish organizational culture

Contact person: karolina.malyska@eworkgroup.com

Client code: MO02, MM03

Do you know someone who would fit this position? Recommend a candidate by sending her/his CV to: polecenia@eworkgroup.com