IT Helpdesk Support Engineer – 1st/2nd Line

Requirements:

• Previous commercial IT support or Helpdesk experience; one year of commercial IT Helpdesk or technical support experience is required.
• Good working knowledge of Windows and Microsoft 365.
• Experience with Active Directory and Microsoft Entra ID.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and a customer service approach.
• Ability to manage a busy workload and work independently.
• Applicants must be able to commute reliably to our Uckfield office each working day.
• Desirable: Previous MSP experience supporting multiple business clients.
• Desirable: Experience with RMM and remote support tools.
• Desirable: Familiarity with Microsoft Intune, networking and cybersecurity.
• Desirable: Experience with ticketing and service management systems.

Responsibilities:

• Provide remote technical support to business clients from our Uckfield office.
• Troubleshoot Windows 10/11, Microsoft 365 and general desktop issues.
• Support Exchange Online, Outlook, Teams, OneDrive and SharePoint.
• Manage user accounts, permissions, MFA and Microsoft Entra ID.
• Troubleshoot networking, connectivity, printers and peripherals.
• Manage helpdesk tickets efficiently and maintain accurate documentation.
• Escalate complex technical issues where appropriate.
• Provide friendly and professional customer service.

Technologies:

• Active Directory
• Cloud
• Support
• Microsoft 365
• Microsoft Intune
• SharePoint
• Windows
• Office 365

More

We are Weald IT, an established employee-owned Managed IT Services Provider supporting more than 200 businesses and organisations across Sussex and the surrounding areas. Founded in 1988, our 17-person team provides IT support, Microsoft 365, cloud services and cybersecurity solutions. We are ISO 27001 and ISO 9001 certified, with a focus on professional, friendly and responsive support. This is a hands-on role in our busy Helpdesk team, supporting a variety of business clients and IT environments. The position is office-based in Uckfield, East Sussex, with full-time hours of 37.5 hours per week, Monday to Friday, and an initial three-month fixed-term contract that may be extended depending on business requirements. The salary is £28,000–£35,000 per annum, pro rata and depending on experience, with a start as soon as possible. We offer a friendly, supportive technical team, varied technical work, modern support tools, casual dress and free on-site parking. Applicants should include their CV and availability when applying.

last updated 43 week of 2026