IT Operations Manager

Requirements:

• Strong managerial, supervisory, decision-making, interpersonal, communication, presentation, and teamwork skills.
• Ability to remain calm and professional in confrontational situations, communicate confidently, listen openly, and work effectively with people across the organization.
• Ability to synthesize information from multiple sources and apply theoretical knowledge to practical situations.
• Professional, positive, results-oriented approach to problem solving and reducing backlogs.
• Sound judgment and discretion when handling confidential information.
• Strong organizational and analytical skills, attention to detail, and accuracy; ability to manage deadlines, multiple demands, and changing priorities while maintaining productive working relationships.
• Advanced familiarity with Microsoft Office, including Word, Excel, Outlook, and PowerPoint; certification is a plus.
• Knowledge of JIRA/JIRA Service Management.
• Knowledge of marine terminal technologies is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems; NAVIS experience is a plus.
• Bachelors degree in Computer Science, Information Security, Information Technology, or a related field.
• Three to five years of progressive experience in IT operations, application support, infrastructure, service delivery, or related technology work is preferred.
• Experience leading technical teams, managed service providers, or vendor resources.
• Experience coordinating software releases, testing, upgrades, and production implementations.
• Strong incident, problem, and change-management experience.
• Experience in a unionized labor environment is a plus.
• Ability to work any days or hours, including weekends and holidays; walk and stand for extended periods; use a computer and keyboard; sit and work at a desk or computer for extended periods; and lift 30–50 pounds with or without assistance.
• Successful candidates must obtain and maintain a Transportation Worker Identification Credential (TWIC).

Responsibilities:

• Lead and oversee IT service delivery in a 24/7 marine container terminal environment, supporting safe, secure, and effective operations.
• Manage daily IT operational services and prioritize incidents and service requests according to business and operational impact.
• Coordinate internal IT teams, onsite managed services, and external vendors to resolve technology issues affecting the Terminal Operating System, Gate, OCR, and other critical systems.
• Maintain awareness of terminal operations and adjust IT priorities as business needs change; provide appropriate visibility, ownership, escalation, and communication for critical incidents.
• Oversee the onsite managed service manager, assign work to onsite support personnel, and monitor service-provider performance against service levels and expectations.
• Manage JIRA/JIRA Service Management queues, reviewing tickets for appropriate categorization, priority, assignment, and business impact.
• Identify recurring incidents and initiate problem management or root-cause analysis; maintain records of vendor issues, decisions, commitments, and outstanding actions.
• Build productive relationships with vendor technical and account-management contacts and lead or participate in weekly triage sessions for critical terminal systems.
• Coordinate planning, testing, deployment, and post-implementation validation of software updates affecting terminal operations.
• Work with business users, vendors, and IT teams to assess proposed changes and their operational impacts; develop, document, maintain, and periodically review test cases for critical applications and workflows.
• Coordinate production implementations with Operations and affected departments to limit disruption, ensuring suitable implementation, communication, validation, support, and rollback plans.
• Promote monitoring, automation, AI, self-service, documentation, and proactive support capabilities, while fostering accountability, customer service, collaboration, and continuous improvement.
• Perform other duties as assigned.

Technologies:

• AI
• Excel
• Support
• JIRA
• Security

More

We are LBCT LLC, and this IT Operations Manager role supports our marine container terminal operations. The position serves as a key connection between IT and Operations, Customer Service, Finance, and other terminal departments, translating business needs and operational impacts into technology priorities. Work takes place indoors and outdoors at LBCT sites in a marine terminal setting, including temporary offices and classrooms. The role is based in Long Beach, California, and assignments may involve travel to other marine terminal sites or locations. We are an equal opportunity employer committed to equity and inclusion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

last updated 43 week of 2026