IT Operations Manager

Requirements:

• Proven experience line managing an IT team, including performance management, coaching, and building coverage across a small team.
• Experience setting priorities, roadmaps, or an operating model for a small IT team, rather than only delivering tickets or projects yourself.
• Demonstrable experience planning and managing a portfolio of IT projects, including scope, timescales, risk, dependencies, and holding delivery to account.
• Experience owning vendor procurement and risk-assessment outcomes, including stakeholder management, contracts or renewals, and working with legal and procurement.
• Working knowledge of IT security and compliance programmes such as SOC 2, Cyber Essentials, ISO 27001, and GDPR, with experience being accountable for controls or audit outcomes.
• Experience owning SLAs and KPIs for an IT support function and using those measures to improve the service.
• Strong working knowledge of Google Workspace, Okta, Slack, Salesforce, Windows and Mac OS, and identity/endpoint environments, sufficient to oversee, challenge, and support the team.
• Excellent written and verbal communication, with the ability to influence across the business, manage senior stakeholders, and report clearly to leadership. Line management experience is essential.

Responsibilities:

• Lead a lean IT team within Risk and Compliance, managing the Senior IT Analyst and IT Support Analysts across the UK and US.
• Set objectives, manage performance, support development and hiring, and build coverage so the service is not dependent on one person.
• Develop and maintain the IT strategy and roadmap in line with business and Risk and Compliance objectives, covering infrastructure, identity, security, tooling, and service improvement.
• Own IT support as a service by setting SLAs and KPIs, reviewing performance, and ensuring quality, coverage, and communication across UK and US time zones.
• Plan, prioritise, and manage the IT project portfolio, defining scope, timescales, dependencies, and success measures, and intervening when delivery, risk, or capacity slips.
• Own vendor procurement for IT from request through risk assessment, approval, contracting, and renewal, ensuring stakeholders are kept informed and risk decisions are made in a timely way.
• Own the IT control environment and security posture, including policy, access standards, SOC 2, Cyber Essentials, GDPR-related IT controls, and audit outcomes.
• Own the IT estate, including Google Workspace, Okta, Slack, Salesforce administration, endpoints, and identity, and set the standards for access, configuration, and change.
• Own the relationship with Indeed IT, including escalations and shared services.
• Own the IT budget, including forecasting, cost control, and ensuring spend follows the right procurement path.
• Maintain documentation and procedures, and provide regular management information to leadership on service performance, incidents, projects, procurement, security, and spend.

Technologies:

• Support
• Salesforce
• Security
• Slack
• Windows

More

We are Indeed Flex, a tech-first staffing platform helping people get jobs by modernising temporary work. We give workers the freedom to choose their own shifts and give businesses the power to hire with a click, combining the agility of a high-growth scale-up with the backing of Indeed. This is an in-office role, five days per week with the option to work from home on Thursdays, and we are based a 30-second stroll from Farringdon station. We offer a salary of £40,000 to £55,000 per annum, a performance bonus, 25 days holiday plus duvet days, free lunch in the office, cycle to work scheme, pension, private medical healthcare, dental plan, discounted gym membership, a day off on your birthday, and Perkbox discounts and goodies.

last updated 43 week of 2026