IT Service Technician - Digital Monitoring Tech

Requirements:

• We are looking for an associate degree in Information Technology, Computer Science, Networking, Electronics Technology, or a related discipline, or equivalent experience.
• We need someone who can read schematics, mechanical drawings, wiring diagrams, and blueprints.
• You should be highly self-directed, able to work independently, and comfortable self-prioritizing tasks.
• Strong communication skills and the ability to collaborate effectively within a team are essential.
• We value professionalism, attention to detail, and the ability to document your own work accurately.
• A strong aptitude for electrical and mechanical systems is required, along with electrical and/or electronics troubleshooting skills.
• You should have working knowledge of Linux and Windows operating systems, computer networking basics, VPN connectivity, and remote access technologies.
• Experience with the Atlassian suite, including Jira and Confluence, is preferred.
• We are seeking candidates with 2+ years of experience in technical support, IT systems administration, remote monitoring, field service, or a similar technical function, or equivalent experience.
• Additional experience in Linux server administration, firewall configuration, network security, cybersecurity best practices, and Sophos security products is preferred.
• Prior work with electrical wiring and troubleshooting, railroad environments, sensors, technical writing, and basic railroad infrastructure knowledge is preferred.
• A valid drivers license is required, along with the ability to travel domestically and internationally.
• You must be able to comply with FRA drug and alcohol regulations.
• A second language such as German or Spanish is a plus.

Responsibilities:

• We remotely monitor railroad and infrastructure monitoring systems.
• We provide customer technical support and manage incidents.
• We administer Linux, Windows, networking, VPN, and databases.
• We analyze data and prepare performance reports.
• We investigate errors and troubleshoot electrical, electromechanical, and mechanical systems.
• We maintain accurate records of incidents, service activities, and corrective actions in ticketing and reporting tools.
• We review data delivery and data quality to help ensure optimal system performance.
• We install, commission, and support monitoring technologies in the field.
• We work closely with Engineering, Operations, and Field Services teams.
• We support internal IT systems and customer backend infrastructure.
• We may provide on-call support when needed.
• We perform other duties as assigned.
• We travel up to 25% domestically and occasionally internationally for support, commissioning, troubleshooting, and training.

Technologies:

• Atlassian
• Backend
• Confluence
• Firewall
• IoT
• Support
• JIRA
• Linux
• Network
• Security
• VPN
• Windows
• Hardware
• Incident Management

More

We are voestalpine Signaling USA, part of the globally recognized voestalpine Group, a technology and capital goods company known for its expertise in steel and metal processing. We specialize in signaling and diagnostic systems for railway rolling stock monitoring, delivering intelligent, customized solutions worldwide. Our Loveland, Colorado facility supports the North American region across the full lifecycle, including sales, system integration, service, and technical support. This role is ideal for a technically curious, customer-focused professional who enjoys combining IT, networking, data analysis, industrial technology, and hands-on troubleshooting in a dynamic environment. It also offers the chance to build expertise in railroad infrastructure, remote condition monitoring, industrial IoT, networking, Linux systems, and advanced diagnostic solutions.

last updated 43 week of 2026