IT Support Specialist (Bilingual)

Requirements:

• 1–4+ years of experience in IT support, help desk, desktop support, or a related field
• Bilingual English and Spanish communication skills
• Ability to support employees in office and manufacturing settings
• Strong knowledge of Windows desktop operating systems and Microsoft 365 applications
• Experience administering Active Directory and troubleshooting PC hardware
• Strong technical troubleshooting and problem-solving skills, including the ability to diagnose and resolve issues independently
• Strong communication, customer service, and interpersonal abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Preferred: Experience supporting Workday, including account access, user troubleshooting, and basic administration
• Preferred: Experience with endpoint management tools such as Intune, PDQ Deploy, SCCM, or similar platforms
• Preferred: Basic PowerShell scripting knowledge
• Preferred: Familiarity with DNS, DHCP, and TCP/IP
• Preferred: Experience supporting technology in a manufacturing environment
• Preferred: CompTIA A+, CompTIA Network+, Microsoft, or other relevant IT certifications

Responsibilities:

• Respond to help desk tickets, phone calls, emails, and walk-up requests, providing Level 1 and Level 2 support to office and production employees
• Troubleshoot hardware and software issues, including Windows 10 and Windows 11, desktop and laptop hardware, and Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint
• Assist with password resets, account unlocks, VPN and multifactor authentication access, email, network drive mapping, printers, and scanners
• Unbox, inventory, tag, prepare, configure, and deploy hardware, computers, peripherals, and workstations
• Set up technology for new hires and support employee onboarding and technology orientation
• Install, configure, and update software; image, rebuild, and maintain desktop and laptop computers
• Perform basic network troubleshooting for connectivity, switch ports, and wireless networking
• Support label printers, handheld devices, production terminals, and manufacturing workstations
• Maintain Active Directory user accounts, manage security group access, join workstations to the domain, and support user changes and permissions
• Troubleshoot employee access to and use of business systems, including Workday
• Document technical resolutions, procedures, and common support issues
• Contribute to team knowledge sharing and improve support efficiency

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365

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We are STS Technical Services, a Top 100 Staffing Firm partnering with leading aerospace, manufacturing, defense, and industrial organizations across the United States. We connect skilled professionals with opportunities to make an immediate impact. This IT Support Specialist position is based in Milwaukee, Wisconsin, and combines hands-on help desk support with desktop administration, hardware deployment, basic networking, and technology support in a fast-paced manufacturing environment. The role provides support across both office and production operations.

last updated 43 week of 2026