IT Support Specialist - Onsite

Requirements:

• 3–5+ years of IT support experience
• Bachelors degree in IT or a related field
• Strong understanding of Windows and macOS troubleshooting fundamentals
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi
• Experience supporting enterprise collaboration tools such as Microsoft 365, Teams, and Outlook
• Ability to follow standard operating procedures and maintain accurate ticket records
• Ability to work onsite in offices, wiring closets, and manufacturing environments
• Strong customer service and communication skills

Responsibilities:

• Respond to escalated incidents involving devices, user access, connectivity, printing, and applications
• Troubleshoot Windows, macOS, and mobile devices, including performance issues, peripheral and hardware failures; diagnose hardware and replace components as needed
• Resolve login, MFA, and account access issues, and perform entry-level Active Directory tasks
• Install, configure, and maintain laptops, desktops, monitors, docking stations, printers, and other peripherals
• Assist with onboarding and offboarding tasks involving device access and application permissions
• Troubleshoot basic network and connectivity issues, including wired and wireless connections and VPN clients; perform onsite cable tracing and port patching
• Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, and OneDrive
• Support system and application administration based on site or regional needs
• Update knowledge articles, standard operating procedures, and troubleshooting guides
• Maintain asset records, device inventories, and ticket documentation
• Coordinate with Service Desk, end-user computing, networking, infrastructure, application, and cybersecurity teams

Technologies:

• Active Directory
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• TCP/IP
• VPN
• Windows
• Office 365

More

We are recruiting an onsite IT Support Specialist for a contract-to-hire role with a manufacturing company in Kamas, Utah. The position provides mid-tier technical support across end-user computing, access management, basic networking, and business applications, and serves as a local IT contact in coordination with the Service Desk. Compensation is up to $35 per hour on a W-2 basis, depending on qualifications. Candidates must be available to work directly as Genesis10 employees. We are Genesis10, a U.S. staffing firm supporting contract, contract-to-hire, and permanent placements across more than 300 active clients. For contract roles, we offer access to a broad client network, an experienced recruiting team, a behavioral health platform, medical, dental and vision coverage, a health savings account, voluntary insurance options, a 401(k), applicable sick pay, and commuter benefits in select locations. Benefits for permanent placements vary by client. We are an equal opportunity employer.

last updated 43 week of 2026