IT Support Technician

Requirements:

• I am looking for someone who:
• Holds a formal IT qualification (degree, diploma, or equivalent).
• Has industry experience (advantageous but not essential).
• Possesses strong diagnostic skills and can troubleshoot technical issues effectively.
• Communicates confidently and professionally over the phone, email, and portal.
• Understands that customer service is key and is passionate about keeping both customers and colleagues happy.
• Has a full UK driving licence (Essential).
• Microsoft or other IT certifications are beneficial but not required.

Responsibilities:

• As an IT Support Engineer, I expect you to:
• Provide mixed remote and on-site support for a range of IT issues, including desktop, server, and Microsoft 365 environments.
• Diagnose and resolve technical issues efficiently, ensuring minimal disruption for customers.
• Deliver excellent customer service, understanding that user experience is as important as technical resolution.
• Work within an established ticketing system to track and manage issues.
• Collaborate with colleagues to ensure smooth IT operations and share knowledge.
• Assist with IT projects and rollouts as needed.

Technologies:

• Support
• Microsoft 365
• Office 365

More

We value our team and offer a range of benefits to support your growth and well-being, including a private pension scheme, company-funded home internet connection, private healthcare, and a loyalty bonus scheme rewarding long-term commitment. Additionally, we provide a dedicated training and CPD budget to support your professional development. If you are a customer-focused IT professional looking for a role where you can develop your skills while working in a supportive and engaging environment, I would love to hear from you!

last updated 43 week of 2026