IT Support Technician - Hardware & Software

Requirements:

• Associates degree in Computer Science or a related field.
• Bachelors degree in Management Information Systems (MIS) or Computer Science is advantageous.
• Relevant work experience may be taken into account.
• 1–2 years of practical experience supporting various operating systems: Windows, macOS, and Chrome OS.
• Strong organizational skills with the ability to manage multiple client support requests.
• Excellent verbal and written communication abilities.
• Proficient in diagnosing and troubleshooting client issues remotely.
• Ability to interpret and work with technical documentation, including network diagrams.
• Solid problem-solving skills and experience in utilizing search engines for quick solutions.
• Basic understanding of networking principles and concepts.
• Eagerness to independently learn new technologies and solutions.
• Familiarity with scripting languages such as PowerShell or Python is a plus.

Responsibilities:

• Provide outstanding support to our clients and assist their end-users effectively.
• Utilize industry-standard tools and troubleshooting techniques to resolve issues alongside Level 2 and Level 3 Network Engineers.
• Monitor and maintain client networks to guarantee their availability and performance.
• Keep precise documentation of cases and ensure timely communication with clients.
• Participate in client visits for support tasks and projects when necessary.
• Join the engineering on-call rotation after approximately 6–9 months of full-time service.

Technologies:

• Support
• macOS
• Network
• PowerShell
• Python
• Windows
• Apex
• AWS
• Aruba
• Azure
• Bash
• Cloud
• Cisco
• Hyper-V
• Microsoft 365
• Mobile
• Office 365
• Security
• VMware
• Veeam

More

Apex Technology Group, founded in 1998 and located in Cranston, RI, with additional offices in Connecticut and Massachusetts, specializes in IT strategy, network design, procurement, project management, installation, and ongoing support services. We pride ourselves on a customer-focused approach, delivering premium IT solutions while helping to reduce operational expenses. We foster a collaborative team environment that encourages professional development and growth opportunities. As an equal opportunity employer, we embrace diversity and do not discriminate based on any protected characteristic. Our benefits include a 401(k) with company match, health, dental, and vision insurance, a health savings account (HSA), and paid time off (PTO). We are excited for you to become a part of our dedicated team!

last updated 43 week of 2026