IT Support Technician (MSP)

Requirements:

• At least 3 years of IT support experience in the small and medium-sized business (SMB) space; managed service provider (MSP) experience is strongly preferred.
• Current CompTIA A+ and Network+ certifications.
• Strong knowledge of Windows 10/11, Active Directory or Entra ID, and Microsoft 365 administration.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.
• Clear, professional communication by phone, email, and in person.
• Valid drivers license and reliable transportation.
• Ability to pass a background check and sign a confidentiality agreement.
• Client-first approach, attention to detail, eagerness to learn, and interest in cybersecurity news.
• Responsible daily use of AI tools, including checking their output and protecting client data.
• Collaborative attitude, willingness to share knowledge, and interest in IT outside of work, such as maintaining a home lab.
• Willingness to work toward CompTIA Cloud+ and Security+ certifications, and further qualifications.
• Experience with SonicWall, pfSense, Syncro or another RMM, Cloudflare, PowerShell scripting, or progress toward Security+ or Cloud+ is a plus.
• Applicants must begin their message with ESCALATION, describe a recent security news story and advice for a small law firm, and briefly discuss their home lab or a personal IT project.

Responsibilities:

• Resolve escalated workstation, server, network, and Microsoft 365 issues for our clients.
• Work daily with our RMM, firewall, Entra ID, and Microsoft 365 environments.
• Manage client onboarding and offboarding, deployments, and project work.
• Visit client offices in the area when needed.
• Document completed work carefully and consistently.
• Mentor Level 1 technicians and support their development.
• Take ownership of the client experience from the initial call through confirmed resolution.
• Use AI tools responsibly to work efficiently while verifying results and safeguarding client information.

Technologies:

• AI
• Active Directory
• Cloud
• Firewall
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• SMB
• TCP/IP
• Windows
• Office 365

More

We are Partners Plus, a locally focused technology services company that has supported Delaware businesses since 1991. Our clients include attorneys, CPAs, financial advisers, health care providers, and automotive businesses. We are not for sale, keep our team and client service local, and offer eligible long-term key employees a share of proceeds if the company is sold. Our owner mentors Level 2 technicians, who in turn support Level 1 staff, with a development path toward Level 3 based on skills and certifications. We provide a Claude license to every technician and use automation to reduce routine administrative work. The position is full-time and based in person at our New Castle, Delaware office and client sites, Monday through Friday, 8:00 a.m. to 5:00 p.m., with no after-hours or weekend work. Starting pay is $50,000–$53,000 annually, based on experience and certifications, with a significant automatic increase at 90 days for technicians meeting the stated utilization and client satisfaction targets. Additional bonuses are available for referrals that bring in new clients or service upgrades. Benefits include paid time off after 90 days, seven paid holidays, paid sick time, a SIMPLE IRA with company match, medical insurance with the company paying 70% of the employee premium, pre-approved paid certification exams, mileage reimbursement, employee discounts on IT equipment, and available decommissioned equipment for home labs.

last updated 43 week of 2026