IT technician at high-growth IT startup

Requirements:

• Outstanding customer service abilities with effective communication skills
• Proven experience in providing support for Mac OS workstations (PC experience is advantageous)
• A strong desire for continuous personal and professional development
• Traits of ownership and leadership
• Familiarity with ticketing system maintenance and management
• Ability to be responsive and proactive following constructive criticism
• Composure and focus in high-stress environments
• Excellent professional and technical communication skills, both written and oral
• Minimum of 7 years in help desk roles with a track record of progression
• Basic networking knowledge including DHCP, DNS, VPN, and teleworker connectivity issues
• Experience with Jamf Pro or similar mobile device management platforms
• Optional background in supporting audio/video systems (Creston, Savant, etc.)
• Basic understanding of bash and/or PowerShell scripting is beneficial

Responsibilities:

• Engaging directly with our VIP clients to address a wide variety of complex issues
• Offering technical support via phone, email, chat, and occasionally in-person
• Involvement in innovative, high-end technical projects for client VIPs
• Availability for flexible, on-call support for client VIPs, including after-hours and weekend shifts
• Collaborating with teammates to resolve challenging problems
• Developing and maintaining comprehensive technical documentation

Technologies:

• Bash
• Support
• Mobile
• PowerShell
• VPN

More

At Cascade, a rapidly-growing MSP based in the Bay Area and Los Angeles, we specialize in delivering exceptional tech services to high-end clients in the Financial Services sector. We are committed to fostering a diverse and inclusive work environment, encouraging all employees to bring their true selves to work. Our compensation package is competitive, featuring above-market salaries, comprehensive health benefits with 95% coverage, 401k with employer matching, and generous stipends for technology and meals. Additionally, we offer flexible working hours, the option to work from home, and ample paid time off, sick leave, and family leave policies.

last updated 43 week of 2026