Maintenance Operations Coordinator (Contractor)

Job Summary

The Maintenance Operations Coordinator is responsible for supporting the operational efficiency of field services and community management. This role involves managing work orders, invoicing, timecards, and cross-team communications to ensure seamless backend operations.

This is a fully remote position is only open to Philippines-based contractors with competitive pay at $7.50 USD/hour. Standard hours are Monday–Friday, 8:00 AM–5:00 PM PST.

Key Responsibilities

• Create and update work orders in RazorSync, ensuring accuracy and transparency.
• Manage weekly RazorSync invoicing processes, including review, approval, and follow-up on payment statuses.
• Track and resolve missing receipt reports, coordinating with maintenance technicians for documentation.
• Support payroll by aligning timecard data with work order records and templates.
• Maintain and communicate PTO balances and ensure accurate timecard entries.
• Conduct onboarding and training for new hires on software systems and workflows.
• Prepare weekly sync-up reports and update maintenance schedules and work order data.
• Liaise with Community Managers, Board Members, residents, and maintenance teams to coordinate work orders and provide updates.
• Generate monthly KPI reports and correct legacy data for reporting accuracy.

Required Skills and Abilities

• Experience with Razorsync or other field service management software,
• Excellent verbal and written communication skills,
• Outstanding customer service orientation and professionalism,
• Exceptional organizational skills and attention to detail,
• Proven ability to meet deadlines, manage time effectively and work independently, and
• Proficient in Microsoft Office Suite.

Hardware & Internet Requirements

• PC required
• 16GB RAM or higher
• Intel® Core i3, AMD Ryzen 3 or higher processor
• 256GB Solid State Drive (SSD) storage or larger
• Microsoft® Windows 11 Home Operating System
• Reliable 10 Mbps+ internet with backup connection and power
• Noise-canceling headset and high-quality webcam

Contractors

• Are not eligible for employee benefits such as paid time off (PTO), health insurance, or retirement plans,
• Bill and are compensated only for hours worked, with no eligibility for overtime pay. The hourly rate remains consistent regardless of the number of hours worked, and
• Do not receive pay during company closures (e.g., holidays) unless they perform pre-approved work during those periods. We observe 14 holidays annually.

To reflect these differences, we are offering a higher hourly rate than that of a regular employee. This is intended to help offset costs such as health insurance and retirement and provide flexibility for unpaid time off.

Salary: $7.50/hrOriginally posted on Himalayas