Operations Specialist

Requirements:

• Experience in a NOC, production operations, systems administration, technical operations, or a similar environment
• Strong Linux troubleshooting and command-line skills
• Understanding of networking fundamentals, including TCP/IP, routing, DNS, packet loss, and ACLs
• Experience with monitoring and observability tools such as Datadog, Grafana, Prometheus, Splunk, ELK, or similar platforms
• Exposure to cloud environments such as AWS or Google Cloud Platform
• Strong problem-solving, communication, and incident management skills

Responsibilities:

• Monitor systems, applications, and infrastructure for performance issues and outages
• Detect, triage, and respond to incidents affecting end users and business operations
• Coordinate resolution efforts with technical teams and stakeholders
• Review logs, alerts, and metrics to identify root causes and remediation options
• Process routine access, network, and system maintenance requests
• Improve monitoring by tuning and optimizing alerts
• Create and maintain runbooks, troubleshooting guides, and operational documentation
• Lead continuous improvement efforts focused on operational efficiency and service reliability

Technologies:

• AWS
• Cloud
• Datadog
• ELK
• Grafana
• Incident Management
• Support
• Linux
• Network
• Prometheus
• Splunk
• TCP/IP
• AI
• DevOps
• LESS

More

We are seeking an Operations Specialist for our client, a leading global entertainment and technology organization in Irvine, California. The role is part of the Global Network Operations Center (GNOC), which provides frontline monitoring, incident response, and operational support for large-scale consumer and enterprise environments. Compensation depends on factors including relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs; the stated range may be changed, and actual pay may be higher or lower. Compensation is not considered earned, vested, or determinable until those conditions are met, and its amount and availability remain at our discretion unless and until paid, subject to applicable law. This role is not eligible for bonuses, incentives, or commissions. Eligible employees may receive medical, dental, and vision insurance, HSA and FSA options, a 401(k), and life, disability, and AD&D insurance. Salaried employees receive paid time off; hourly employees are not eligible for paid time off unless required by law, and hourly employees on Service Contract Act projects are eligible for paid sick leave. We are an Equal Opportunity/Affirmative Action Employer and consider qualified applicants without regard to protected status.

last updated 43 week of 2026