Overnight Data Center Operations Manager

Requirements:

• 4+ years of IT experience, or a bachelors degree in computer science, engineering, mathematics, or an equivalent field
• 2+ years of people management experience
• 2+ years of operations and on-call support experience in data center facilities, mission-critical plants, or production facilities
• Ability to travel to or commute between data center locations as business needs require, including temporary work at alternate sites during training or before the assigned facility becomes operational
• Preferred: 2+ years of computer hardware troubleshooting and repair experience
• Preferred: Technical writing experience in a relevant field
• Preferred: Relevant certification, such as A+, Network+, Security+, CCNA, LPIC, Linux+, AWS certification, or Certified Network Defender
• Preferred: Experience with system management tools and client/server environments
• Strong technical understanding of data centers, hardware, and network repair, along with effective communication, organization, prioritization, and the ability to respond quickly

Responsibilities:

• Oversee the operational performance of a data center and assign and prioritize trouble tickets for technicians and operators
• Manage diverse data center operations teams across locations, including performance, career development, recruiting, and training
• Ensure effective day-to-day operations, including queue management, 24/7 shift coverage, and hardware logistics
• Monitor operational KPIs and metrics, and ensure service levels are met
• Guide improvements to team processes, technology, and automation
• Lead large-scale outage events and serve as call leader
• Improve operational workflows and throughput
• Recommend, document, and oversee policies and procedures that align with industry best practices and required SLAs
• Maintain on-call schedules and coordinate absences and vacations
• Lead teams performing hardware and network diagnostics and physical repairs
• Create documentation, propose technical solutions, support site-level projects, and resolve complex data center problems
• Mentor team members, develop strategies, sponsor projects, and continuously improve service quality and customer experience

Technologies:

• AWS
• Cloud
• Hardware
• Support
• Linux
• Network
• Security
• ASP.NET
• LESS
• React
• Web

More

We are AWS Infrastructure Services, responsible for designing, planning, delivering, and operating the global infrastructure that keeps AWS cloud services running. Youll join a collaborative, inclusive team spanning software and hardware engineering, networking, supply chain, security, and operations. This role supports data centers at different stages of operation; an assigned facility may still be under development, requiring temporary travel to active sites for training. The environment operates 24/7 and includes an on-call rotation. The position is based in New Carlisle, Indiana, with a listed base salary range of $78,300 annually. Our compensation package includes sign-on payments and restricted stock units, along with benefits such as health coverage, 401(k) matching, paid time off, and parental leave.

last updated 43 week of 2026