Product Complaints Supervisor

Requirements:

• We require a high school diploma or equivalent; a bachelors degree is preferred.
• We require at least 2 years of experience in the medical device or pharmaceutical industry, including experience with product complaints, non-conformances, CAPAs, or similar work involving root-cause analysis and problem-solving.
• We require experience analyzing and reporting data to identify issues, trends, or exceptions and support improvement and solution-finding.
• We require experience with Microsoft Office Suite, including Word, Excel, and PowerPoint, and with SAP.
• We prefer at least 1 year of people-management experience leading a compliant, engaged team in a regulated setting.
• We prefer intermediate-level Microsoft Office Suite experience and experience with SAP or similar complaint-investigation software.
• We require availability for up to 10% travel.

Responsibilities:

• We oversee product-complaint investigations, monitor investigation quality, and ensure work meets our standards and regulatory requirements.
• We contribute to initiatives that improve complaint handling, quality, efficiency, and productivity.
• We prepare reports and analyze complaint data to meet business needs.
• We respond to internal and external customer inquiries, clarify processes, and provide procedural guidance.
• We support internal and external audits related to complaint management and compliance.
• We manage daily team operations, provide hands-on support when needed, allocate resources, and coordinate schedules to meet compliance goals.
• We recruit, train, and develop individual contributors to advance business objectives and long-term success.
• We set clear expectations, evaluate performance, conduct job appraisals, and support employee engagement through goal setting, feedback, and reviews.
• We guide complaint personnel in their day-to-day work to promote consistent investigations and compliance, while distributing workloads appropriately.

Technologies:

• Excel
• Support
• SAP
• LESS

More

We are Medline Industries, LP, a growing worldwide organization offering continuing education and training, career development opportunities, and a competitive total rewards package. The anticipated annual salary range is $73,000–$110,000; actual pay varies based on location, education, experience, skills, and abilities, and the role may be eligible for bonuses or incentives. Our benefits for employees averaging at least 30 hours per week include health insurance, life and disability coverage, 401(k) contributions, and paid time off. Employees working fewer than 30 hours per week can access 401(k) contributions, paid time off, the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp. We are committed to fostering belonging, inclusion, diversity, and career growth, and we are an equal opportunity employer.

last updated 43 week of 2026