Senior Application Systems Analyst - IM Support Business

Requirements:

• Associate or bachelors degree preferred, focused on healthcare, business, or information systems
• At least five years of experience in healthcare, business, or information systems
• Ability to present complex data clearly, such as through charts and graphs
• Problem-solving, multitasking, teamwork, and change-adaptation skills
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Excellent customer service, communication, interpersonal, and organizational skills, including the ability to manage multiple priorities
• Detailed healthcare knowledge and systems expertise
• Strong project management and written and verbal communication skills
• Relevant certifications in the area of focus preferred
• Epic analysts must obtain certification or proficiency in their assigned Epic module within six months of hire and keep it current through new-version training

Responsibilities:

• Analyze, develop, test, document, educate users, implement, support, maintain, and optimize assigned applications, solutions, and business processes
• Lead quality assurance and testing initiatives, including complex integrated testing, and manage testing projects as needed
• Apply advanced application and operational expertise to help customers achieve their goals
• Analyze processes and requirements, map workflows, gather specifications, assess stakeholders, and identify gaps and cross-application recommendations
• Build and maintain collaborative relationships with customers, end users, business partners, operational leaders, vendors, and technical teams
• Coordinate project dependencies, communicate status, and prepare accurate, organized updates for stakeholders
• Recommend technical solutions and independently analyze, design, and configure applications for complex needs
• Ensure system configuration and changes follow organizational standards and approved change-management, testing, and validation processes
• Coordinate vendor code changes and work with technical teams to investigate infrastructure issues affecting applications
• Share industry best practices and support standardized workflows across operational teams
• Troubleshoot and resolve moderate incidents and service requests independently, working with the Service Desk and other support resources
• Review and provide feedback on documentation, and explain complex issues appropriately for different audiences
• Mentor colleagues, teach complex design and configuration, and assist with formal or informal user and coworker training
• Independently manage medium-to-large and complex projects and requests, coordinating team members as needed
• Complete assigned educational courses or attend required presentations
• Plan application projects and tasks, contribute to department objectives, and perform other duties as assigned
• Travel or work additional hours when required, including during critical issues

Technologies:

• Excel
• Support
• Flow

More

We are hiring a full-time Senior Application System Analyst to serve as a link between system users, operational leaders, support teams, and vendors. The role focuses on designing, implementing, and optimizing assigned applications, including medium- to high-complexity work with limited guidance. Our work schedule is Monday through Friday, 8 a.m. to 5 p.m.

last updated 43 week of 2026