Senior IT Technician at High Growth IT Startup

Requirements:

• Exceptional customer service, clear communication, reliability, and ownership of issues through resolution
• Demonstrable experience supporting macOS workstations; PC support experience is a plus
• At least five years of help desk experience
• Moderate networking knowledge, including DHCP, DNS, VPNs, and teleworker connectivity issues
• Experience with Jamf Pro or another mobile device management (MDM) platform
• Experience organizing and maintaining ticketing systems
• Strong written and verbal professional and technical communication skills
• Ownership and leadership qualities, a willingness to develop skills and advance, and receptiveness to constructive feedback
• Calm, focused approach in high-pressure situations
• Basic Bash and/or PowerShell scripting knowledge is a plus
• Experience supporting finance or accounting applications such as QuickBooks, Sage, or Axys is optional

Responsibilities:

• Work directly with our clients to resolve high-level technical problems
• Provide technical support by phone, email, chat, and in person as needed
• Take on challenging technical projects
• Participate in an on-call rotation
• Create and maintain technical documentation
• Maintain internal infrastructure, including Atlassian tools, SAML/SSO, VPNs, Linux systems, and SSL certificates

Technologies:

• Atlassian
• Bash
• Support
• Linux
• macOS
• Mobile
• PowerShell
• SAML
• Sage
• VPN

More

We are Cascade, a rapidly growing managed service provider serving the Bay Area and beyond. We deliver technology services to high-end clients in the financial services industry. This hybrid role requires on-site work and candidates based in either Los Angeles or the San Francisco Bay Area. We offer above-market compensation, 95% coverage of medical, dental, and vision premiums, a 401(k) with employer match, monthly technology and meal stipends, a healthy living expense program, learning and certification support, flexible hours, regular work from home, and generous paid time off and leave policies. We are committed to a diverse and inclusive workplace where people can bring their authentic selves and contribute unique perspectives.

last updated 43 week of 2026