Senior ServiceNow Developer

Requirements:

• Active Secret Security Clearance
• Bachelors degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience
• At least 5 years of hands-on ServiceNow development experience
• Demonstrated experience supporting federal government clients and programs
• Strong experience creating custom ServiceNow solutions using JavaScript and platform scripting
• Experience working in Agile/Scrum development environments
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Experience translating business requirements into technical designs and implemented solutions
• Applicants working in the U.S. must have valid work authorization that does not require, and will not in the future require, visa sponsorship from ITC
• Preferred: Deep knowledge of ServiceNow and core modules, including Service Catalog, Service Portal, Incident Management, Knowledge Management, Reporting, and Dashboards
• Preferred: Experience with ITSM, ITAM, and CMDB processes; ITIL best practices and service management frameworks
• Preferred: Familiarity with PMP, PRINCE2, or related project management methodologies
• Preferred: Experience with enterprise-scale ServiceNow environments, data analysis and modeling, large datasets, SDLC principles, enterprise application support, performance monitoring, optimization, and governance
• Preferred certifications: ServiceNow Certified Application Developer (CAD); additional ServiceNow certifications are highly desirable, and ITIL Foundation certification is preferred

Responsibilities:

• Design, develop, configure, and implement ServiceNow applications, modules, and enhancements
• Work independently and collaboratively as a senior member of a technical delivery team
• Support multiple ServiceNow instances and domains for internal and external customers
• Participate in Agile/Scrum ceremonies and contribute to iterative development
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices
• Collaborate with business, systems, and technology stakeholders to gather and analyze requirements and translate them into technical solutions
• Develop and maintain custom ServiceNow functionality, workflows, and integrations
• Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists (ACLs), Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows
• Support deployments and rollouts of new applications and enhancements
• Troubleshoot platform issues and identify improvements to system performance, scalability, and reliability
• Ensure solutions meet security, governance, and federal compliance requirements
• Contribute to documentation, knowledge transfer, and continuous process improvement

Technologies:

• AI
• CMDB
• Incident Management
• Support
• ITIL
• ITSM
• JavaScript
• Security
• ServiceNow
• UX UI Design
• LESS

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We are ITC Digital Solutions, a division of ITC Federal, providing technology solutions that help federal agencies modernize systems, use data and AI, and adopt emerging technologies. Drawing on more than two decades of public-sector experience, our team works across IT strategy, application development and testing, digital modernization, data and AI, and technology transformation for civilian, health, national security, and defense agencies. We are seeking a mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer and deliver enterprise implementations that improve operational efficiency and service delivery. The base salary range for the tagged location is $120,000–$150,000; eligible full-time regular employees may receive paid time off, medical, dental, and vision insurance, a 401(k), and other available benefits. Compensation depends on factors such as location, qualifications, experience, and organizational needs. During interviews, we may capture an image or video for verification, including as part of hiring and onboarding. We are an equal opportunity employer.

last updated 43 week of 2026