ServiceNow Developer

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field, plus at least 2 years of ServiceNow development or administration experience.
• Proficiency configuring, scripting, developing, and deploying ITSM, ITOM, workflow, catalog, and custom applications in compliance with applicable standards.
• Strong verbal and written communication skills, including the ability to explain complex system information clearly.
• Preferred: ServiceNow CSA and CAD certifications.
• Preferred: Experience integrating ServiceNow with enterprise systems in federally regulated environments and familiarity with secure development lifecycle requirements.
• Preferred: Experience writing IT procedures, standard operating procedures, and compliance documentation, and identifying mission-supporting workflow improvements.

Responsibilities:

• Design, develop, and configure ServiceNow applications, forms, and workflows based on stakeholder needs.
• Document modules and maintain logs of development and deployments for audit and tracking purposes.
• Ensure work complies with federal IT standards and site requirements.
• Provide operational support for deployed applications.
• Track development tasks and projects, brief managers every two weeks, meet deadlines, and explain delays.
• Coordinate with Mission Support Division staff to clarify priorities.
• Follow cybersecurity, physical security, and safety rules.
• Develop and document ServiceNow development policies and procedures.
• Support automation initiatives, recommend workflow improvements, and coordinate project requests in line with IT guidance.
• Deliver documented ServiceNow module packages, a development tracking log, weekly status reports, and a problem log recording platform, software, and network issues and corrective actions.

Technologies:

• Support
• ITSM
• Network
• Security
• ServiceNow
• DevOps

More

We are seeking a ServiceNow Developer to build workflow applications that replace manual processes for our Mission Support Division. This hands-on role involves direct stakeholder engagement and emphasizes disciplined intake, prioritization, auditability, and ongoing support. The position is part-time, approximately 20 hours per week, and fully on-site at Bettis Atomic Power Laboratory in West Mifflin, Pennsylvania. The initial contract period is one year, with up to four additional one-year option periods.

last updated 43 week of 2026