ServiceNow Developer

Requirements:

• Typically 5–7 years of hands-on ServiceNow development and configuration experience in an enterprise environment.
• Strong hands-on experience with ServiceNow ITSM and a solid understanding of core ITSM practices.
• Demonstrated experience with ITAM, including SAM, HAM, asset lifecycle management, and inventory management.
• Strong ServiceNow development experience, including JavaScript, Business Rules, UI Policies, ACLs, notifications, and related platform components.
• Strong experience with Flow Designer and ServiceNow automation capabilities.
• Experience designing, developing, testing, and supporting integrations between ServiceNow and internal applications, external systems, or third-party platforms.
• Strong understanding of ServiceNow architecture, development standards, security, performance, and platform governance.
• Experience supporting ServiceNow upgrades, releases, enhancements, and platform maintenance.
• Practical knowledge of the ServiceNow CMDB, including configuration items, relationships, data quality, reconciliation, and integrations.
• Knowledge of software development practices, concepts, methodologies such as waterfall, Agile, and iterative development, and related technologies, gained through training or work experience.
• Knowledge of technical and business environments, such as Microsoft business technologies and applications, relational databases, and SharePoint.
• Strong understanding of information technology and the ability to solve problems of varying complexity.
• In-depth verbal and written communication, collaboration, teamwork, analytical, problem-solving, influence, and data-driven decision-making skills.

Responsibilities:

• Translate business requirements into scalable, maintainable, and secure ServiceNow solutions in collaboration with the BSA.
• Support ServiceNow capabilities across ITSM, ITAM, SAM, HAM, CMDB, platform development, integrations, automation, and workflows.
• Help develop and evolve our asset and inventory management capabilities, including hardware and software inventories, asset lifecycles, CMDB data and relationships, discovery, integrations, and alignment of enterprise asset, configuration, and service data.
• Work with Business Analysts, business stakeholders, technical teams, and other partners to understand challenges, recommend ServiceNow best practices, and deliver solutions aligned with enterprise architecture, development standards, security, and governance.
• Provide hands-on development, technical solution design, and specialized consulting, analytical, and technical support.
• Lead, mentor, coach, and guide two junior developers, and serve as a technical subject matter expert across ServiceNow development, ITSM, integrations, CMDB, and IT asset management.
• Recommend and implement solutions based on analysis of issues and their business implications; identify emerging issues and trends to inform decisions.
• Contribute to strategic planning, help determine business priorities and execution sequencing, and analyze strategic problems and relevant information to provide recommendations.
• Follow project requirements management plans and facilitate stakeholder discussions to elicit, analyze, document, communicate, and manage requirements using appropriate techniques.
• Participate in root-cause analysis and problem resolution, liaise between business teams and technology development and support groups, and build strong stakeholder relationships.
• Align business needs and objectives with detailed design specifications and code; assess the impacts, benefits, and risks of scope changes.
• Communicate and engage with stakeholder groups during solution development and delivery, and assess supporting documentation for quality and alignment with strategic objectives.
• Stay current with technical and business trends through benchmarking or participation in professional associations.
• Work independently, using judgment to diagnose and resolve problems within established guidelines, including non-routine situations.

Technologies:

• CMDB
• Flow
• Hardware
• Support
• ITSM
• JavaScript
• Security
• ServiceNow
• SharePoint
• UX UI Design
• Network

More

We are hiring a Senior ServiceNow Developer in our Technology group at 250 Yonge Street. Our role is focused on advancing the ServiceNow platform and its asset and inventory management capabilities. The posted salary range is $70,000–$150,000, with compensation varying according to factors such as location, skills, experience, education, and qualifications. Our total compensation may include performance-based incentives, discretionary bonuses, and other rewards; benefits include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. AIR MILES is one of Canadas best-known loyalty programs, with more than 10 million active collector accounts and participating brands and locations across the country. We are a wholly owned subsidiary of BMO. We offer training, coaching, manager support, and opportunities to build networks and broaden skills. We are committed to an inclusive, equitable, and accessible workplace, and accommodations are available during the selection process upon request. The application deadline is October 4, 2026.

last updated 43 week of 2026