Technical Lead / Senior Systems Lead – IT Services

Requirements:

• At least five years of relevant IT experience and demonstrated senior-level technical capability
• Strong experience with Microsoft 365, Windows Server, and network infrastructure
• Experience troubleshooting complex server, network, and end-user IT issues
• Valid Class 5 BC or Canadian drivers licence
• Clean or acceptable criminal record check
• Legally entitled to work in Canada
• Ability to work independently and as part of a technical team
• Strong written and verbal communication skills
• Preferred: experience in a Managed Service Provider (MSP) environment
• Preferred: experience with Microsoft Entra ID, cybersecurity, virtualization, firewalls, and backup and disaster recovery
• Preferred: seven or more years of broad IT experience across multiple customer environments
• English proficiency
• Able to commute to or relocate to Williams Lake, BC; reliable commuting or relocation before starting is preferred

Responsibilities:

• Provide Tier 1 support in the office and during onsite visits
• Assist with onboarding and replacing end-user devices
• Complete routine IT tasks, including password resets, account setup, email configuration, and workstation deployment
• Troubleshoot basic software, hardware, printer, and peripheral issues
• Accurately document support work and communicate clearly with clients and teammates
• Escalate complex issues to senior technicians when appropriate
• Deliver friendly, professional customer service
• Troubleshoot and resolve complex Level 3 technical issues
• Design and implement customer IT environments
• Lead infrastructure projects, migrations, and upgrades
• Work with Microsoft 365, Entra ID, Windows Server, networking, firewalls, virtualization, cloud services, backup and disaster recovery, and cybersecurity
• Establish and maintain technical standards, documentation, and best practices
• Provide technical guidance and mentorship to IT technicians
• Work directly and professionally with business owners and customer contacts

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More

We are O-Netrix Solutions Inc., and we are seeking an experienced Technical Lead / Senior Systems Lead for our IT Services team in Williams Lake, BC. This is a hands-on senior technical position—not an IT Manager or help-desk role—with responsibility for complex technical work and influence over technical standards, solution design, and service delivery. We value reliability, communication, and a willingness to learn, and provide training, mentorship, and long-term career development. The full-time, in-person role offers a supportive team, exposure to varied technologies and customer environments, paid training and certification opportunities, and opportunities for internal advancement. Compensation is listed at $36–$42 per hour depending on experience and certifications; the posting also states pay from $35 per hour. Benefits include dental, extended health, vision, disability, and life insurance, an employee assistance program, mileage reimbursement, casual dress, and a store discount.

last updated 43 week of 2026