Utility Operations Application Specialist

Requirements:

• Bachelors degree or equivalent
• At least 5 years of experience in utility operations and related applications
• Strong background in enterprise asset management (EAM) and/or mobile workforce management (MWM) systems; meter management or AMI metering knowledge is a plus
• Hands-on experience supporting MWM and/or EAM systems in a production environment
• Strong SQL skills for troubleshooting, data validation, and reporting; Oracle and/or Microsoft SQL Server experience preferred
• Excellent troubleshooting, analytical, and problem-solving skills, with strong attention to detail
• Strong communication skills and ability to work effectively with technical and non-technical stakeholders
• Good understanding of utility operations and processes
• Experience with IT service management and change-control processes, including ServiceNow and ITIL concepts
• Ability to support and troubleshoot installations and configurations on Windows PCs and iOS devices, including connectivity, certificate, VPN, and version-compatibility issues
• Knowledge of IT security best practices and compliance expectations in a regulated utility environment
• Data analysis and reporting skills
• Ability to translate business requirements into technical solutions
• Proficiency in creating and maintaining support documentation
• Experience with agile methodologies and commitment to continuous learning and improvement
• Experience with IFS MWM and/or EAM platforms such as HxGN or Kloudgin is a plus
• Metering, AMI, or meter management exposure, including systems such as Sensus, Itron, or Neptune, is a plus
• Experience supporting integrations and interfaces, including APIs and data flows, and coordinating issue resolution across teams or vendors is a plus
• Exposure to scripting or automation tools such as Python or PowerShell is a plus
• Project coordination or management experience is a plus
• Cloud infrastructure certification, such as AWS, is a plus

Responsibilities:

• Administer, monitor, and maintain MWM and EAM applications to support reliable performance
• Provide Tier 2 and Tier 3 application support to operations, field, dispatch, and planning users, including triage, troubleshooting, and root-cause analysis
• Track incidents and service requests in ServiceNow, coordinate resolutions with internal teams and vendors, and document fixes and workarounds
• Carry out controlled changes, including configuration updates, application upgrades, and patching
• Maintain data integrity, security, and compliance with utility and IT controls, including access management, audit evidence, change control, and documentation
• Write and optimize SQL queries for data validation, troubleshooting, and operational reporting
• Support integrations and data flows between MWM/EAM applications and dependent systems
• Develop and maintain runbooks, troubleshooting guides, configuration notes, and other support documentation
• Assist with installing, configuring, and troubleshooting applications on desktop and mobile devices, coordinating with IT on device or deployment issues
• Train users and provide ongoing support to help them use applications effectively
• Conduct system health checks and proactively identify opportunities for improvement
• Assist with planning and delivering new application implementations and major upgrades
• Participate in an on-call rotation for critical system support

Technologies:

• AWS
• Cloud
• EAM
• Support
• ITIL
• Mobile
• Oracle
• PowerShell
• Python
• SQL
• Security
• ServiceNow
• VPN
• Windows
• iOS

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We represent our client, a global provider of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. Our client serves commercial, industrial, healthcare, higher education, and municipal customers across North America, with approximately 10,000 employees at more than 350 locations. This is a seven-month W-2 contract role based onsite in Paramus, New Jersey, with remote work permitted up to two days per week. The pay range is $68–$70 per hour. Benefits include health, dental, and vision insurance and a 401(k) plan. We are an equal opportunity staffing firm.

last updated 43 week of 2026