VP, Systems Monitoring & Observability Lead

Requirements:

• Significant hands-on experience administering Dynatrace SaaS in large-scale enterprise environments.
• Proven experience implementing Dynatrace Infrastructure Monitoring and Application Performance Monitoring (APM) across complex technology estates.
• Experience leading or supporting migrations from legacy platforms such as IBM Tivoli Monitoring (ITM) and Netcool Omnibus (NOI) to Dynatrace is highly valued.
• Expertise in enterprise observability strategies covering infrastructure and application layers in mission-critical, 24x7 environments.
• Strong background in service performance analysis, including event correlation, suppression, deduplication, and enrichment.
• Ability to troubleshoot complex monitoring platform integration issues and support ITIL-aligned incident management processes.
• Practical knowledge of deploying OneAgent and ActiveGate components and configuring alerting policies, anomaly detection rules, dashboards, and custom reporting.
• Experience integrating Dynatrace with ServiceNow or equivalent ITSM platforms using APIs for administration, reporting, and automation.
• Working knowledge of Linux and Windows server platforms and scripting or automation with PowerShell, Python, Bash, or similar technologies.
• Excellent communication and stakeholder engagement skills, attention to detail, accuracy, a structured approach, customer focus, and commitment to continuous improvement.

Responsibilities:

• Administer, configure, and optimise our Dynatrace SaaS platform, including tenant administration, access controls, user roles, management zones, monitoring policies, and data retention settings.
• Develop monitoring standards, tagging strategies, naming conventions, and governance frameworks to ensure observability across our technology estate.
• Serve as the primary technical authority for Dynatrace capabilities and roadmap development, engaging vendor support to resolve platform issues.
• Design, implement, and optimise Dynatrace monitoring for infrastructure, applications, distributed tracing, real user monitoring, synthetic monitoring, logs, and business services.
• Create dashboards, alerting rules, reporting capabilities, and service views that support proactive service management.
• Lead migrations from legacy monitoring platforms, including IBM Tivoli Monitoring and Netcool Omnibus; assess existing configurations for rationalisation and modernisation.
• Develop migration plans and onboarding approaches for new services, and support the decommissioning of legacy event management platforms.
• Provide platform technical support, including incident response, problem resolution, and change management; contribute performance analysis expertise to major incident investigations.
• Integrate monitoring platforms with service management tools such as ServiceNow and develop automation using Dynatrace APIs and workflow functionality.
• Maintain platform documentation, architecture diagrams, and support procedures, and identify opportunities to improve practices through automation and enhanced monitoring.
• Collaborate with infrastructure, application support, engineering, cloud, and service management teams to improve reliability, performance analysis, and operational reporting, and support incident management.
• Mentor colleagues and encourage knowledge sharing across operational teams.

Technologies:

• Bash
• Cloud
• Dynatrace
• IBM
• Incident Management
• Support
• ITIL
• ITSM
• Linux
• PowerShell
• Python
• ServiceNow
• Windows
• Excel
• Network

More

We are MUFG, one of the worlds leading financial groups, with 150,000 colleagues globally. We are seeking a Vice President, Systems Monitoring Observability and Technical Lead to join our Digital Engineering Services and Solutions team in London. In this role, you will help shape technology resilience across EMEA and become our subject matter expert for observability, with a primary focus on Dynatrace SaaS. Our division builds secure, compliant, and scalable technology to support stable operations and growth. We offer a collaborative and inclusive culture that values knowledge sharing, professional development, and continuous improvement, along with flexible working opportunities, generous pension contributions, and ongoing training. We are open to flexible working requests in line with organisational requirements and are committed to equality, diversity, and inclusion.

last updated 43 week of 2026