Agentic AI Developer SME

Requirements:

• Bachelors degree in a technical field and 12+ years of experience, or an equivalent qualification under the contract
• Strong software development skills in Python, JavaScript, Java, or similar languages
• Experience developing AI/ML or conversational AI applications
• Familiarity with REST APIs, microservices, and enterprise integrations
• Understanding of Agentic AI, orchestration, and workflow automation
• Experience with AWS, Azure, or GCP
• Knowledge of NLP, ASR, TTS, and conversational technologies
• Agile development experience
• Strong analytical and communication skills
• Ability to meet federal background and suitability requirements
• Preferred: Experience with LangChain, LangGraph, Semantic Kernel, or similar frameworks
• Preferred: Hands-on IVR or contact center development with platforms such as Amazon Connect, Genesys Cloud, or Twilio
• Preferred: Experience with enterprise LLM platforms such as AWS Bedrock, Azure AI, or OpenAI APIs
• Preferred: Development experience with voice-enabled AI agents and speech technologies
• Preferred: Experience with RAG, vector databases, and semantic search
• Preferred: Experience with Lambda, API Gateway, Docker, Kubernetes, and serverless architectures
• Preferred: Skills in prompt engineering, evaluation frameworks, guardrails, and responsible AI
• Preferred: Experience integrating with legacy federal systems
• Preferred: Knowledge of federal cybersecurity standards such as NIST 800-53 and FISMA
• Preferred: Experience supporting civilian federal agencies
• Preferred: Familiarity with Section 508 accessibility requirements

Responsibilities:

• Develop Agentic AI capabilities to modernize IVR and contact center platforms
• Build conversational agents that understand intent, retain context, and execute multistep tasks
• Integrate LLMs, NLP, speech technologies, and voice interfaces
• Create APIs, microservices, and backend integrations that connect AI solutions with enterprise systems
• Design agent orchestration workflows and automated decision-making
• Integrate AI solutions with IVR and contact center platforms, including Amazon Connect, Lex, and Genesys Cloud
• Optimize prompts, RAG pipelines, and agent workflows
• Work with engineering, architecture, and business teams to translate requirements into solutions
• Implement security, privacy, authentication, and human-in-the-loop mechanisms
• Test, evaluate, and improve AI performance, accuracy, reliability, and latency
• Support Agile practices, CI/CD pipelines, documentation, and code reviews
• Ensure compliance with federal security, accessibility, and related standards

Technologies:

• Agentic AI
• AI
• AI Agents
• API
• AWS
• Lambda
• Azure
• Backend
• CI/CD
• Cloud
• Docker
• GCP
• Genesys
• Support
• Java
• JavaScript
• Kubernetes
• LLM
• Python
• RAG
• REST
• Security
• Serverless
• microservices

More

We are a mission-driven organization supporting a major humanitarian program that serves millions of Americans. We are modernizing critical national services and transforming how the public interacts with government through next-generation, AI-enabled customer experiences. In this role, you will help enhance enterprise customer service and IVR systems by building intelligent conversational solutions that streamline complex workflows, improve user experience, and expand access to essential services.

last updated 43 week of 2026