Application Support Lead
CYNET SYSTEMS
- Location
- New York, US
- Workplace
- On-site
- Job type
- Full-time
- Salary
- $114k–$125k
- Posted
- Today
- Source
- DevITJobs
Requirements:
- 8–12 years of experience in application or production support
- Strong knowledge of ITIL processes
- Experience managing stakeholders and working in an onsite-offshore model
- Strong analytical and communication skills
- Experience with tools such as ServiceNow or Jira
Responsibilities:
- Serve as the primary contact for client stakeholders and support smooth service delivery
- Manage incident, problem, and change processes
- Monitor and report on SLA and KPI performance
- Coordinate with offshore teams to resolve issues
- Lead governance calls and provide status updates
- Drive root cause analysis for critical incidents
- Manage escalations and high-priority issues
- Coordinate releases and deployments
- Identify opportunities for automation
- Maintain knowledge management practices
Technologies:
- Support
- ITIL
- ServiceNow
- JIRA
- Security
More
We are hiring an Onsite Service Lead at a pay range of $55–$60 per hour. We offer medical, dental, and vision insurance; a 401(k) plan; a health savings account; short- and long-term disability coverage; life and AD&D insurance; paid sick leave where required by law; supplemental insurance plans; identity theft protection; pet insurance; wellness programs; an employee assistance program; and career development opportunities. Benefit eligibility and terms may vary based on employment status, tenure, and work location, and plans may be changed in accordance with applicable laws. Founded in 2010 and headquartered in the Washington, DC metro area, we are a technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We provide staffing solutions in IT, engineering, life sciences, clinical, and professional fields, supported by recruiting teams in North America and Asia. We are a certified Minority Business Enterprise and hold ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II certifications.
last updated 43 week of 2026