Application System Analyst Lead - HB/PB

Requirements:

• Associates or Bachelors degree in healthcare, business, or information systems preferred
• Ability to present complex data effectively, using charts and graphs
• Adaptability to implement changes
• Strong problem-solving capabilities
• Proficient multitasking skills
• Collaborates well as a team member
• Proficiency in Microsoft applications such as Word, Excel, and PowerPoint
• Exceptional customer service abilities
• Highly effective written and verbal communication skills to foster productive teamwork
• Strong organizational skills for managing multiple priorities
• 5-7 years of experience in supported healthcare, business, or information systems
• Supervisory experience is preferred
• 2+ years of project management experience or equivalent is preferred
• Requires minimal guidance on daily tasks and general direction on complex projects
• Develops new functionalities with little oversight and leads multidisciplinary teams throughout projects
• Regularly serves as a mentor or knowledge resource to peers
• May have functional supervision responsibilities for team members
• Involvement in performance reviews and corrective actions for team members
• Capability to make decisions regarding daily priorities for the team
• Shares information and assists junior team members in a team setting
• Detailed knowledge of healthcare systems and expertise in relevant areas
• Excellent project management and communication skills, both verbal and written
• Independently coordinates and leads projects
• Certifications in relevant areas are preferred for applicable positions
• For Epic Analysts: Proficiency in the assigned Epic module or certification required upon employment date; must maintain up-to-date training

Responsibilities:

• Lead and coordinate efforts and content within designated focus areas
• Act as the primary contact during implementation phases including build, configuration, testing, go-live support, and optimization
• Serve as an escalation point for the focus area regarding support and optimization of team activities
• Provide leadership to ensure the team delivers high-quality outcomes to end-users and stakeholders
• Ensure adherence to quality standards by team members
• Leverage expert-level application knowledge to achieve customer goals and set standards
• Influence operational and clinical project outcomes effectively
• Coach team members to use experimental approaches for problem-solving
• Inspire innovative problem-solving beyond standard practices
• Apply in-depth knowledge of clinical/business operations and workflows
• Prepare clear, organized project status reports for stakeholders
• Coordinate team efforts to gather information and prepare consistent reporting
• Escalate issues appropriately within the organizational hierarchy
• Conduct process and requirement analysis, including documentation of plans and stakeholder analysis
• Build strong business relationships with client administrators based on trust
• Identify and resolve potential conflicts or roadblocks
• Organize and distribute workload to ensure deliverable alignment with customer expectations
• Mentor analysts and facilitate cross-training among team members
• Proactively address issues or concerns regarding service expectations
• Stay informed of relevant software updates, including Epic release notes and documentation
• Analyze and communicate complex design and configuration concepts independently
• Collaborate with compliance teams to design effective system processes
• Serve as a customer liaison to understand and communicate business needs
• Lead focus area workgroups, ensuring oversight of related processes
• Manage communication effectively among application teams
• Develop internal and external communications articulating project strategies
• Provide constructive coaching to enhance self-awareness among team members
• Deliver high-quality design and configuration outputs for executive review
• Manage sensitive projects throughout their lifecycle
• Collaborate with team members to assign tasks and provide guidance
• Maintain documentation on system processes and features to gain efficiency
• Pursue professional development through reading and workshops
• Lead coordination efforts for significant vendor changes across applications
• Travel as needed to perform duties and be available beyond regular hours during critical issues
• Proactively plan and manage projects and tasks across applications
• Perform additional duties as assigned

Technologies:

• Excel
• Support
• Web

More

We are seeking an Information Services Lead to join our team at our organization, where we prioritize the integration of technology and healthcare. This role is integral in overseeing applications support and ensuring efficient communication across our IS teams. Located in a collaborative and dynamic environment, we offer an opportunity to develop your skills while contributing to high-quality outcomes for our clients. Our workplace promotes professional growth, with benefits that include a supportive team atmosphere and access to ongoing training and development opportunities. The position requires a full-time commitment from 8 AM to 5 PM, Monday to Friday.

last updated 43 week of 2026