Assistant Director, IT Operations

Requirements:

• Bachelors degree; a combination of education and relevant experience may be considered in place of the stated education and/or experience requirement.
• At least five years of progressively responsible experience in enterprise infrastructure or IT operations.
• Demonstrated supervisory or team leadership experience.
• Hands-on experience administering enterprise Windows Server and/or Linux environments at scale.
• Working knowledge of enterprise virtualization, backup and recovery, patch management, and infrastructure monitoring.
• Experience with formal change management and incident management processes in a production environment.
• Skills in IT and networking, written and verbal communication, interpersonal relations, analyzing and organizing information, project planning, and leading project teams.
• Preferred: experience leading managers or senior technical staff in a multi-service operations organization; delivering public cloud services in a hybrid enterprise environment; supporting research or high-performance computing, secure research enclaves, or restricted data; working in higher education or academic medical environments; managing 24/7 operations or a network operations center; overseeing managed-service-provider transitions and performance; or using ITSM tools and ITIL-aligned service management practices.
• Position finalists must successfully complete an employment background check. PA Act 153 clearances and background checks are required before employment and as a condition of continued employment: Pennsylvania State Police Criminal Record Check, FBI Criminal Record Check, and PA Child Abuse History Clearance.
• Applicants must provide a complete employment history in the application and attach a current resume to the requisition. Salary requirements should be included in the cover letter.

Responsibilities:

• Lead our systems engineering and operations organization, maintaining the infrastructure that supports the Universitys Oakland and Regional Campuses, schools, and departments.
• Oversee data center and server hosting, virtualization, enterprise storage, backup and recovery, patching and platform lifecycle, identity and login services, and 24/7/365 monitoring operations.
• Work with our Operations network team to support on-premises and cloud enterprise systems.
• Apply operational discipline to maintain a healthy production environment and provide technical leadership to senior engineers through significant change.
• Support our technology department by ensuring systems function properly and meet standards, and identify technological opportunities.
• Supervise departmental projects and contribute to budgetary matters.
• Work with PC hardware, software applications, telephony, and video-conferencing systems; supervise employees and plan and lead project teams.
• Participate in escalation and on-call coverage, with evening or weekend work as needed for business demands, project timelines, urgent support, or scheduled downtime changes.

Technologies:

• Cloud
• Hardware
• Incident Management
• Support
• ITIL
• ITSM
• Linux
• Network
• Windows
• Office 365
• AWS
• Azure
• Cisco
• Security

More

We are hiring a full-time Assistant Director, IT Operations for Pitt Digital and Pitt IT Operations at the University of Pittsburgh in Pittsburgh, Pennsylvania. The role is part of our Information Technology organization and Systems Administration job family. We offer a robust retirement savings plan with a 100% employer match (150% after vesting), 11 paid holidays, paid vacation, sick and personal leave, additional paid winter recess, paid parental leave, employer contributions toward medical, prescription, dental, vision and life coverage, education benefits for employees and their families, student loan assistance, and a free transit pass. The position follows a Monday–Friday business-hours schedule in Eastern Time, with possible evening and weekend work and on-call escalation coverage. Our work arrangement is hybrid, combining on-campus and remote work as determined by the department. The work is generally sedentary, with occasional travel to other campus buildings for meetings or events and extended periods sitting or standing. Hiring range is to be determined based on qualifications; relocation assistance and visa sponsorship are not offered.

last updated 43 week of 2026